Operations Manager / Assistant General Manager

BDA • Westville, NJ

1d • Onsite

About The Position

SERVPRO Team O’Donnell is hiring an Operations Manager / Assistant General Manager for its Westville, New Jersey location, supporting teams in Westville and Glen Mills, Pennsylvania. The company has roughly 40 team members across two locations and focuses primarily on water mitigation and reconstruction. This is a newly created, hands-on leadership role designed as an on-ramp to General Manager.

The position manages, supports, and motivates restoration teams to improve customer satisfaction, revenue and profit growth, and staff development. The manager splits time between the office and job sites, auditing active work and coaching project managers and crew leads. The role oversees a team of four direct reports and supports field crews handling 30 or more team members in the field and approximately 30 to 60 active projects. Regular field work is expected at both locations, within an approximately 25-mile radius.

Restoration work may involve schedules that change quickly, occasional after-hours calls, and responses to large losses or emergencies. The role is based locally in Westville, NJ; relocation assistance is not available. Compensation is a $90,000–$110,000 base salary, based on experience, plus a quarterly growth-based bonus with approximately $10,000 in additional annual earning potential. The position reports to Scott O’Donnell, President.

Requirements

• At least 5 years of experience in the restoration or construction industry.
• At least 3 years of management experience, including leading field teams.
• Customer-facing experience, including interacting regularly with homeowners and property owners, often in their homes during stressful circumstances.
• Strong interpersonal, leadership, and management skills.
• Effective written and oral communication skills.
• Strong Excel skills and experience with workflow management systems.
• High school diploma or GED.
• Valid driver’s license.
• Ability to lift at least 50 pounds regularly and occasionally up to 100 pounds with assistance.
• Ability to climb ladders, work at ceiling heights, and work in tight spaces such as crawl spaces and attics.
• Ability to repetitively push, pull, lift, and carry objects.
• Ability to work with or around cleaning agents.
• Ability to respond to schedules that can change quickly and occasional after-hours calls.

Nice To Haves

• Bachelor’s degree.
• A background in the trades or construction combined with restoration experience.
• IICRC certifications.
• Project management certification and/or construction-related certifications.
• Experience with restoration-specific software and CRM platforms.
• Experience in water mitigation, reconstruction, fire and smoke or odor, storm damage, mold remediation, contents, large loss, biohazard, or crime scene cleanup.
• Experience in project- and completion-driven environments such as restoration companies, trade companies, or similar organizations.
• Equivalent hands-on industry experience.

Responsibilities

• Lead and develop four direct reports, such as project managers and lead technicians, and support the broader field crews through them.
• Regularly visit job sites in Westville, NJ, and Glen Mills, PA, to audit work and ensure project managers and crew leads direct teams safely and efficiently.
• Strengthen collaboration and integration between the New Jersey and Pennsylvania teams.
• Establish best practices, set clear expectations, follow up consistently, and recognize and reward business-building behaviors.
• Re-prioritize and redeploy crews when large losses or emergencies change the schedule.
• Maintain ongoing communication with ownership, staff, customers, and vendors to support smooth daily operations.
• Develop, implement, and maintain quality assurance protocols to support positive customer and client experiences.
• Work with the Owner to maintain compliance with legal and regulatory requirements.
• Develop, implement, and oversee protocols for maintaining facilities, vehicles, equipment, and consumables.
• Review, document, and discuss operational outcomes and key measures with the Owner.
• Analyze existing processes and procedures and drive improvements that increase the organization’s internal capacity.
• Continue developing leadership, management, and restoration expertise in preparation for a General Manager role.

Benefits

• Quarterly growth-based bonus, with approximately $10,000 in additional annual earning potential.
• Clear path to General Manager.
• Company vehicle.
• Health insurance.
• 401(k).
• Paid time off.
• Paid training and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED