Operations Manager / Assistant General Manager

BDA, Inc • Woodbury Heights, NJ

1d • $90,000 - $110,000 • Onsite

About The Position

The Operations Manager / Assistant General Manager leads, supports, and motivates restoration teams across New Jersey and Pennsylvania to drive customer satisfaction, revenue and profit growth, and staff development. This is a hands-on leadership position, with regular time spent both in the office and at job sites auditing work in progress and coaching project managers and crew leads. The operation typically has more than 30 field team members and 30 to 60 active projects.

The role leads four direct reports and, through them, broader field crews. It supports the integration of the New Jersey and Pennsylvania teams, responds to shifting schedules and emergencies, maintains communication with ownership and stakeholders, and oversees quality assurance, operational compliance, facilities, vehicles, equipment, and consumables. The role reviews operational outcomes and measures with the Owner and improves processes and organizational capacity.

This position is intended as a development path to General Manager. It is based in Westville, New Jersey, with field work in the surrounding area, including Glen Mills, Pennsylvania. Restoration work involves schedules that may change quickly and occasional after-hours calls. Relocation assistance is not available.

Requirements

• At least 5 years of experience in the restoration or construction industry; a trades or construction background combined with restoration experience is ideal.
• At least 3 years of management experience, including leading field teams.
• Customer-facing experience, including regular interaction with homeowners and property owners, often in their homes during stressful circumstances.
• Strong interpersonal, leadership, and management skills.
• Effective written and oral communication skills.
• Strong Excel skills and experience with workflow management systems.
• High school diploma or GED required; equivalent hands-on industry experience is valued.
• Valid driver's license.
• Ability to lift at least 50 pounds regularly and occasionally lift up to 100 pounds with assistance.
• Ability to climb ladders, work at ceiling heights, and work in confined spaces such as crawl spaces and attics.
• Ability to repetitively push, pull, lift, and carry objects.
• Ability to work with or around cleaning agents.
• Ability to respond to changing schedules and occasional after-hours calls.

Nice To Haves

• Bachelor's degree.
• IICRC certifications.
• Project management certification and/or construction-related certifications.
• Experience with restoration-specific software and CRM platforms.
• Experience in water mitigation, reconstruction, fire and smoke/odor, storm damage, mold remediation, contents, large loss, biohazard, or crime scene cleanup.
• Background in project- and completion-driven environments, such as restoration or trade companies.

Responsibilities

• Lead and develop four direct reports, including Project Managers and Lead Technicians, and support the broader field crews through them.
• Regularly visit job sites in New Jersey and Pennsylvania to audit work and ensure teams operate safely, efficiently, and in the right direction.
• Improve collaboration and integration between the New Jersey and Pennsylvania teams.
• Establish best practices and clear expectations, follow up consistently, and recognize and reward behaviors that grow the business.
• Re-prioritize and redeploy crews when large losses or emergencies change the schedule.
• Maintain ongoing communication with ownership, staff, customers, and vendors to support smooth daily operations.
• Develop, implement, and maintain quality assurance protocols for a positive customer and client experience.
• Work with the Owner to ensure operations comply with legal and regulatory requirements.
• Develop, implement, and oversee protocols for maintaining facilities, vehicles, equipment, and consumables.
• Review, document, and discuss operational outcomes and key measures with the Owner.
• Analyze existing processes and procedures and drive improvements that increase internal capacity.
• Continue developing leadership, management, and restoration expertise in preparation for a General Manager role.

Benefits

• Quarterly growth-based bonus, with approximately $10,000 in additional annual earning potential.
• Clear path to General Manager.
• Company vehicle.
• Health insurance.
• 401(k).
• Paid time off.
• Paid training and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED