Operations Manager / Assistant General Manager

BDA, Inc • Westville, NJ

10h • $90,000 - $110,000 • Onsite

About The Position

SERVPRO Team O’Donnell is hiring an Operations Manager / Assistant General Manager to lead and support restoration teams across its Westville, New Jersey, and Glen Mills, Pennsylvania, locations. The company has roughly 40 team members and focuses primarily on water mitigation and reconstruction. This hands-on leadership role balances office work with regular visits to job sites, where the manager audits work in progress and coaches project managers and crew leads. The role supports more than 30 field team members and approximately 30 to 60 active projects, with responsibility for customer satisfaction, revenue and profit growth, and staff development.

The position is designed as an on-ramp to General Manager. The successful candidate will help integrate the New Jersey and Pennsylvania teams, establish consistent operating practices, manage shifting priorities, maintain quality and compliance, and improve processes and organizational capacity. The role is based in Westville, NJ, with regular field work at both locations within an approximately 25-mile radius. Schedules can change quickly in response to large losses or emergencies, and occasional after-hours calls are part of the work. Relocation assistance is not available.

Requirements

• At least 5 years of experience in the restoration or construction industry; a trades or construction background combined with restoration experience is ideal.
• At least 3 years of management experience, including leading field teams.
• Customer-facing experience, including regular interactions with homeowners and property owners in their homes.
• Strong interpersonal, leadership, and management skills.
• Effective written and oral communication skills.
• Strong Excel skills and experience with workflow management systems.
• High school diploma or GED.
• Valid driver’s license.
• Ability to lift at least 50 pounds regularly and occasionally up to 100 pounds with assistance.
• Ability to climb ladders, work at ceiling heights, and work in tight spaces such as crawl spaces and attics.
• Ability to repetitively push, pull, lift, and carry objects.
• Ability to work with or around cleaning agents.
• Readiness to respond to changing schedules and occasional after-hours calls.

Nice To Haves

• Bachelor’s degree; equivalent hands-on industry experience is also valued.
• IICRC certifications.
• Project management certification and/or construction-related certifications.
• Experience with restoration-specific software and CRM platforms.
• Experience in water mitigation, reconstruction, fire and smoke/odor, storm damage, mold remediation, contents, large loss, biohazard, or crime scene cleanup.
• Experience in project- and completion-driven environments, such as restoration companies or trade companies.

Responsibilities

• Lead and develop four direct reports, including Project Managers and Lead Technicians, and support the broader field crews through them.
• Spend regular time in the field at job sites in Westville, NJ, and Glen Mills, PA, auditing work and ensuring teams work safely, efficiently, and in the right direction.
• Strengthen collaboration and integration between the New Jersey and Pennsylvania teams.
• Establish best practices, set clear expectations, follow up consistently, and recognize and reward behaviors that grow the business.
• Re-prioritize and redeploy crews when large losses or emergencies change the schedule.
• Maintain ongoing communication with ownership, staff, customers, and vendors to support smooth day-to-day operations.
• Develop, implement, and maintain quality assurance protocols to support positive customer and client experiences.
• Work with the Owner to ensure operations comply with legal and regulatory requirements.
• Develop, implement, and oversee protocols for maintaining facilities, vehicles, equipment, and consumables.
• Review, document, and discuss operational outcomes and key measures with the Owner.
• Analyze existing processes and procedures and drive improvements that build internal capacity.
• Continue developing leadership, management, and restoration expertise in preparation for a General Manager role.

Benefits

• Quarterly growth-based bonus with approximately $10,000 in additional annual earning potential.
• Clear path to General Manager.
• Company vehicle.
• Health insurance.
• 401(k).
• Paid time off.
• Paid training and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED