General Manager, Operations

Sunrise Landscape•Venice, FL

About The Position

Sunrise Landscape is hiring a General Manager, Operations in Venice, Florida. The company is an established commercial landscape organization serving clients throughout Florida. Although the role leads landscape maintenance operations, candidates whose experience is primarily in the landscape industry will not be considered. Sunrise encourages applicants with leadership backgrounds in facilities services, field services, construction services, logistics, distribution, manufacturing, hospitality operations, or other single-site or service-based environments. The General Manager, Maintenance Operations is the senior operational leader for an assigned branch or geographic area, with responsibility for overall operational, financial, and strategic performance. The role has full accountability for profitability, client retention, employee engagement, and execution of company initiatives. The branch has approximately 120 team members supporting recurring commercial landscape maintenance services. The General Manager leads daily operations and service delivery while maintaining disciplined financial management, strong client relationships, and a culture of safety and accountability. The role also contributes to organizational growth, including organic growth and acquisitions. The successful candidate is an analytical, detail-oriented operational leader with a record of maximizing profitability in a service-based business, leading multifunctional teams through growth and change, and driving operational excellence. Sunrise describes the position as an opportunity to build a long-term career in a workplace that values professionalism, reliability, personal growth, accountability, resilience, and collaboration. Compensation is market competitive, based on experience, and discussed during the application process. The role includes a comprehensive benefits package.

Requirements

Ten to fifteen years of progressive leadership experience, with a strong emphasis on operations management and client relations.
Bachelor's degree required.
Demonstrated success leading and developing teams, including hiring, coaching, performance management, and accountability.
Strong financial acumen and proven experience managing full P&L responsibility.
Ability to analyze complex operational and financial data and translate insights into action.
Proven ability to resolve customer and vendor issues while elevating the client experience.
Excellent interpersonal, communication, and influencing skills with diverse employee groups and external stakeholders.
Professionalism, discretion, and integrity, including the ability to handle confidential information.
Experience using operational and financial software tools to track performance and optimize efficiency.
Candidates whose experience is primarily within the landscape industry will not be considered for this opportunity.

Nice To Haves

Previous experience in the landscape or a similar service-based industry.
An entrepreneurial mindset, bias toward action, and commitment to continuous improvement.
Leadership experience in facilities services, field services, construction services, logistics, distribution, manufacturing, hospitality operations, or another single-site or service-based environment.

Responsibilities

Own and deliver branch financial results, including profitability and maintenance and enhancement revenue growth, in alignment with established goals and incentive plans.
Manage the branch or assigned geographic area's full P&L, with disciplined expense control and sustainable margin performance.
Analyze financial and operational metrics to identify trends, risks, cost-optimization opportunities, and revenue-growth opportunities.
Establish and execute annual operating plans and budgets aligned with company objectives.
Oversee branch or geographic-area operations, including field operations, service delivery, fleet management, and vendor partnerships.
Lead daily service execution, including crew direction, scheduling, and allocation of personnel and equipment.
Ensure landscape contracts are delivered to scope, quality, and service standards while maintaining client retention.
Identify operational challenges and implement scalable solutions to improve efficiency and service quality.
Lead and support Account Managers in building and maintaining client relationships.
Resolve escalated client issues promptly and professionally to support long-term satisfaction.
Partner with Sales and Account Management on client meetings, proposals, renewals, and contract negotiations.
Promote a client-centric culture focused on responsiveness, accountability, and value delivery.
Lead, develop, and retain teams including Client Relationship Managers, Operations Managers, service crews, and support staff.
Train qualified team members to meet current and future business needs.
Provide coaching, performance feedback, and development to build leadership capability and bench strength.
Foster a positive, inclusive, and accountable work environment aligned with company values and culture.
Support employee engagement initiatives that strengthen retention, performance, and team culture.
Champion safety initiatives and ensure compliance with company and local, state, and federal safety requirements.
Promote a safety-first mindset and maintain a safe, healthy work environment.
Execute and enforce company policies, procedures, and operational standards across the branch or assigned geographic area.
Align operational processes with organizational goals and continuous-improvement efforts.
Resolve customer and vendor issues while maintaining strong business relationships.