General Manager, Operations

Sunrise Landscape • Venice, FL

6d • Onsite

About The Position

Sunrise Landscape is hiring a General Manager, Operations in Venice, Florida, to lead the operational, financial, and strategic performance of a branch or geographic area within its Maintenance division. The role is the senior operational leadership position for the location, with accountability for profitability, client retention, employee engagement, and execution of company initiatives. The branch has approximately 120 team members supporting recurring commercial landscape maintenance services. The position contributes to organizational growth, including organic growth and acquisitions.

The General Manager oversees daily landscape maintenance operations and service delivery while maintaining disciplined financial management, strong client relationships, and a culture of safety and accountability. The company is seeking candidates with operational leadership experience from outside the landscape industry; candidates whose experience is primarily in landscaping will not be considered. Relevant backgrounds may include facilities services, field services, construction services, logistics, distribution, manufacturing, hospitality operations, or other single-site or service-based environments.

Requirements

• Ten to fifteen years of progressive leadership experience, with a strong emphasis on operations management and client relations.
• Bachelor’s degree required.
• Demonstrated success leading and developing teams, including hiring, coaching, performance management, and accountability.
• Strong financial acumen and proven experience managing full P&L responsibility.
• Ability to analyze complex operational and financial data and translate insights into action.
• Proven ability to resolve customer and vendor issues and improve the client experience.
• Excellent interpersonal, communication, and influencing skills with diverse employee groups and external stakeholders.
• Professionalism, discretion, and integrity, including the ability to handle confidential information.
• Experience using operational and financial software tools to track performance and optimize efficiency.
• Candidates whose experience is primarily within the landscape industry will not be considered for this opportunity.

Nice To Haves

• Previous experience in the landscape or a similar service-based industry is preferred, subject to the posting’s restriction against candidates whose experience is primarily in landscaping.
• Entrepreneurial mindset with a bias toward action and continuous improvement.
• Experience in facilities services, field services, construction services, logistics, distribution, manufacturing, hospitality operations, or another single-site or service-based environment is encouraged.

Responsibilities

• Own and deliver branch financial results, including profitability and maintenance and enhancement revenue growth, in line with established goals and incentive plans.
• Manage the branch or assigned geographic area’s full P&L, controlling expenses and supporting sustainable margin performance.
• Analyze financial and operational metrics to identify trends, risks, cost-optimization opportunities, and revenue-growth opportunities.
• Establish and execute annual operating plans and budgets aligned with company objectives.
• Oversee branch operations, including field operations, service delivery, fleet management, and vendor partnerships.
• Lead daily service execution, including crew direction, scheduling, and allocation of people and equipment.
• Ensure contracts are executed to scope, quality, and service standards while maintaining client retention.
• Identify operational challenges and implement scalable solutions that improve efficiency and service quality.
• Lead and support Account Managers in building and maintaining client relationships.
• Resolve escalated client issues promptly and professionally, supporting long-term satisfaction.
• Partner with Sales and Account Management on client meetings, proposals, renewals, and contract negotiations.
• Promote a client-centric culture focused on responsiveness, accountability, and value delivery.
• Lead, develop, and retain teams, including Client Relationship Managers, Operations Managers, service crews, and support staff.
• Train qualified employees to meet current and future business needs; provide coaching, performance feedback, and development to strengthen leadership capability and bench strength.
• Foster a positive, inclusive, and accountable work environment aligned with company values and support employee engagement and retention.
• Champion safety initiatives, ensure compliance with applicable company and government safety requirements, and promote a safe, healthy work environment.
• Enforce company policies, procedures, and operational standards consistently.
• Align operational processes with organizational goals and continuous improvement efforts.
• Resolve customer and vendor issues while maintaining strong business relationships.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Optional supplemental benefits
• Paid time off, including vacation and sick leave
• Paid major holidays
• 401(k) savings plan with company match
• Paid parental leave for maternal and paternal leave, available after one year of service
• Employee referral bonus program
• Competitive, market-based compensation dependent on experience

What This Job Offers

• Job Type: Full-time
• Career Level: Senior