General Manager

Krispy Kreme•Raleigh, NC

About The Position

The General Manager leads all operations at a Krispy Kreme retail location, including production, sales, and human resources. The role develops and manages a professional, customer-focused team; works to maximize revenue and profitability; and ensures customer and employee satisfaction. The General Manager must understand the production process and maintain high product quality, efficient output, and store standards.

Requirements

At least 4 years of experience in a QSR or retail environment in a management capacity.
Must be at least 21 years of age.
High school diploma or GED.
Ability to work all necessary schedules, including holidays and weekends.
Effective written and verbal communication skills.
Commitment to nurturing an equitable, unbiased culture where employees are empowered to showcase their originality.
Must be authorized to work in the United States without sponsorship.

Responsibilities

Model customer-first behaviors in accordance with company standards.
Build a customer-focused team through coaching and performance management.
Ensure products meet Krispy Kreme quality standards and support customer satisfaction.
Keep the store’s physical property in good working condition.
Direct and manage store sales efforts, including Hot Light times, retail sales, fundraising, and suggestive selling.
Achieve business plan objectives and profitability according to the store operating plan and financial goals.
Promote safety and demonstrate safety consciousness.
Maintain store sanitation and cleanliness.
Implement procedures to maximize efficiency and control variances in daily production and overall store performance.
Manage the production process and schedule to maintain product quality and output, and implement quality-control procedures.
Coordinate production schedules to meet customer demand while minimizing labor hours.
Communicate with corporate office personnel in a timely manner as needed.