Assistant General Manager

New Castle Hotel • Bangor, ME

1d

About The Position

The Assistant General Manager is a hospitality professional and the General Manager’s go-to manager, responsible for supporting operational excellence and leading teams to provide a safe, guest-centric environment, a positive employee experience, and strong financial results. The role oversees hotel operations, including managers and supervisors who report directly or indirectly to the Assistant General Manager.

The Assistant General Manager regularly walks the areas of the hotel under their responsibility, recognizes strong performance, identifies needs for training or maintenance, and speaks with guests and staff to assess and improve their experience. The role establishes departmental standards, policies, and procedures; monitors operational and financial performance; participates in budgeting; and proactively forecasts staffing and supply needs while maximizing profitability. The Assistant General Manager inspires and develops the team and serves as Manager on Duty when required, preparing team members—especially third-shift staff—to take on that responsibility.

Requirements

• At least four years of progressive experience in a hotel or related field.
• Proven leadership and management skills.
• Ability to read, write, and communicate verbally in English effectively and professionally with associates, guests, and hotel management.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently, and regularly lift, carry, push, pull, or otherwise move objects.
• Ability to work long hours, often standing or walking.
• Ability to bend, stretch, stoop, and reach repeatedly without difficulty.
• Ability to work under variable temperatures and noise levels, indoors and outdoors, and around chemicals, fumes, odor hazards, dust, and mite hazards.

Nice To Haves

• A 4–5-year college degree in Hospitality or Business Management.
• Prior hotel management experience in Food & Beverage and Rooms.

Responsibilities

• Oversee hotel operations and managers and supervisors to support a safe, guest-centric environment, a positive employee experience, and financial results that meet or exceed expectations.
• Walk assigned hotel areas daily; recognize departments and employees, identify training or maintenance needs, and seek other opportunities for improvement.
• Speak with guests and staff, listen actively, and help improve their experience.
• Set departmental standards, policies, and procedures and monitor operational and financial performance.
• Participate in the budget process and proactively forecast staffing and supply needs while maximizing profitability and delivering an exceptional guest experience.
• Inspire staff and foster a motivated, effective team.
• Serve as Manager on Duty when required and train team members, especially third-shift staff, to assume that role as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed