General Manager

Dnata • Tampa, FL

4d

About The Position

The General Manager is responsible for continuously optimizing and aligning operational efficiencies to promote a successful and productive workforce. The role leads a safety-centric culture, maintains compliance with applicable authorities and company requirements, drives customer service, and ensures customer commitments are met. The General Manager oversees station-level operations, staff, customer relationships, and financial management.

Requirements

• Bachelor’s degree or at least 6 years of related experience and/or training, or an equivalent combination of education and experience.
• Full knowledge of airline ramp service handling procedures and aviation safety and security procedures.
• Effective communication skills.
• Analytical and organizational skills.
• Proficiency in Microsoft Office.
• Comfort working nights, weekends, holidays, and in all weather conditions.
• Valid state driver’s license and the ability to maintain other FAA/Airport-required identification, seals, or authorizations.
• Ability to travel as required.

Responsibilities

• Lead a safety-centric culture through consistent execution and implementation of company resources and processes.
• Administer and operate the SMS/IMS at the station level.
• Ensure station operations comply with company policies and procedures and align with the company’s mission, vision, and values.
• Ensure consistent practices and processes for asset management, financial reporting, and state and local government regulations.
• Direct management and supervisory staff responsible for primary station business functions.
• Direct and participate in acquiring, training, and onboarding team members.
• Apply knowledge of current and future customers’ SLA and SGHA requirements to deliver on commitments.
• Develop teams through succession planning, KPI achievement, coaching, ongoing training, and mentoring.
• Establish and maintain structured communication among departments, groups, and team members.
• Interact with customers and obtain feedback to promote the station, measure customer satisfaction, and improve capabilities and processes.
• Maintain appropriate staffing levels through effective use of flight and personnel schedules.
• Encourage employee suggestions and involvement in improving and growing the station, its processes, and its people.
• Manage finances, including capital expenditures, forecasting, budgeting, audit performance, and expense management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager