General Manager

Dnata•San Diego, CA

About The Position

The dnata General Manager is responsible for continuously optimizing and aligning operational efficiencies to promote a successful and productive workforce. The role leads a safety-centric culture, maintains compliance with authorities and company requirements, drives customer service, and ensures delivery on customer commitments. The General Manager oversees station-level operations, personnel, customer relationships, and financial management.

Requirements

Bachelor’s degree or 6+ years of related experience and/or training, or an equivalent combination of education and experience.
Full knowledge of airline ramp service handling procedures and aviation safety and security procedures.
Effective communication skills.
Analytical and organizational skills.
Proficiency in Microsoft Office.
Comfort working nights, weekends, holidays, and in all weather conditions.
Valid state driver’s license and ability to maintain any other FAA- or airport-required identification, seals, or authorizations.
Ability to travel as required.

Responsibilities

Lead a safety-centric culture through consistent execution and implementation of company resources and processes.
Administer and operate the SMS/IMS at the station level.
Ensure station operations comply with company policies and procedures and uphold the company’s mission, vision, and values.
Ensure consistent practices and processes for asset management, financial reporting, and compliance with state and local government regulations.
Direct management and supervisory staff responsible for the station’s primary business functions.
Direct and participate in the acquisition, training, and onboarding of team members.
Use knowledge of current and future customers’ SLA and SGHA requirements to deliver on commitments.
Develop teams through succession planning, KPI achievement, coaching, ongoing training, and mentoring to improve performance and maximize potential.
Establish and maintain structured communication among departments, groups, and team members to support station commitments.
Interact with customers and obtain feedback to promote the station, measure satisfaction, and improve capabilities and processes.
Maintain appropriate staffing levels through effective use of flight and personnel schedules.
Encourage employee suggestions and involvement in improving and growing the station, its processes, and its people.
Manage finances, including capital expenditures, forecasting, budgeting, audit performance, and expense management.