General Office Manager

Integrated Mill Systems•Gallatin, TN

3d•Onsite

About The Position

The General Office Manager leads Integrated Mill Systems’ Nashville office and is responsible for its daily operations, staffing, resource planning, budget, and annual business plan. The GM is the primary link between Corporate and the Nashville office and oversees regional project delivery with project managers, ensuring work meets customer expectations and IMS standards. The role also participates in the Sales Team, maintains relationships with established Southeast customers, identifies new opportunities, and helps grow office revenue and backlog. This is an in-office role at the IMS Nashville Area office in Gallatin, Tennessee. The position requires travel of up to 25% to customer sites, the corporate office, and other IMS branch offices, including on-site project leadership as needed. The GM serves as the Nashville office’s primary contact and communications channel with Corporate; coordinates office services, maintenance, lease agreements, and purchasing; and attends monthly Manager Meetings. The role manages staffing in coordination with Corporate HR, including hiring and employee relations, and leads the team by promoting company procedures, initiatives, and execution methods. The GM also plans resources and job assignments with other offices and relevant managers, and works with project managers to communicate assignments, deadlines, and commissioning schedules. The GM works with Corporate Directors, the Sales Director, the Sales Team, and operations leadership to maintain and expand the Southeast territory, develop customer relationships, support sales strategies, and maintain a steady office backlog. The position owns the Nashville office’s annual business plan and budget, adjusts plans to business goals and market conditions, and reviews spending trends with other GMs. The role requires proficiency with company systems, including Acumatica and Wrike, and familiarity with project and learning management systems.

Requirements

Bachelor’s degree in engineering, engineering technology, business, or a related field, or equivalent industrial experience.
10 or more years of experience in industrial automation, control systems integration, or a related heavy-industry field, including 3–5 years in leadership or management.
Experience directly supervising engineers, programmers, or field technicians, including hiring, work assignment, performance reviews, and disciplinary matters.
Experience managing an office, department, or project budget and financial performance.
Customer-facing business development experience, including building client relationships, supporting proposals, and growing accounts.
Working knowledge of control systems integration projects from proposal through startup and commissioning, gained through technical, project management, sales, or operations work.
Must live within commuting distance of the IMS Nashville Area office in Gallatin, Tennessee, or be willing to relocate.
Ability to travel up to 25% to customer sites, the corporate office, and other IMS branch offices.
Proficiency with Microsoft Office, including Word, Excel, PowerPoint, Project, and Visio.
Strong written and verbal communication skills, including the ability to present to customers, corporate leadership, and staff.
Demonstrated leadership in coaching and developing employees, completing work on time, and holding the Nashville team accountable.
Financial and negotiation skills, including reviewing budgets and reports, tracking staff utilization, managing margins, and negotiating leases, vendor agreements, and customer terms within Corporate approval processes.
Commitment to safety and industry awareness, including applying safe work practices at customer mill sites.
Flexibility and initiative to shift resources to support other IMS offices and teams, bring forward ideas aligned with Corporate direction, and pursue continuous development for self and team.

Nice To Haves

Experience in metals, pulp and paper, mining, power generation, or similar environments.
Direct experience serving steel or aluminum producers, such as melt shops, hot and cold rolling mills, processing lines, or finishing operations.
Familiarity with PLC, DCS, drive, and HMI platforms common in the metals industry.
Experience opening, growing, or managing a branch or satellite office within a larger organization.
Experience working with a corporate HR team on staffing, compliance, and employee relations.
An entrepreneurial mindset and desire to build and grow a business unit.
Familiarity with industrial control systems, including PLCs, DCS, drives, and HMIs.

Responsibilities

Serve as the primary point of contact for the Nashville office and the primary communications channel between Corporate and the office.
Coordinate office services, maintenance, lease agreements, and office purchasing; ensure agreements receive Corporate review and approval.
Attend monthly Manager Meetings to share insights, discuss challenges, and align with company strategic objectives.
Develop and maintain expertise in company systems, including Acumatica, Wrike, project management, and learning management systems.
Manage Nashville office staffing, including interviews and hiring, in coordination with Corporate HR.
Align staffing levels with workload and sales targets; manage disciplinary matters in coordination with HR.
Roll out and champion new procedures, initiatives, and execution methods, and set a positive example for the office.
Coordinate employee job assignments during weekly Resource Meetings and manage day-to-day resource planning in Wrike across the main office and branches.
Coordinate assignments and availability with the Field Systems Manager/Director and Design Manager when relevant employees are part of the branch staff.
Work with project managers to clearly communicate assignments, deadlines, and commissioning schedules to Nashville staff.
Ensure projects and services meet customer functional expectations, are delivered on time and on budget, and follow IMS procedures and policies.
Work with Corporate Directors to maintain and expand the Southeast sales territory and participate in Sales Team strategies and initiatives.
Coordinate meetings with current and potential customers alongside the Sales Director and Sales Team.
Work with operations, sales, and Corporate leadership to maintain a steady backlog for the office.
Drive Southeast revenue growth and develop the Nashville office toward operational independence with less reliance on corporate manufacturing.
Develop and own the Nashville office’s annual business plan and establish and maintain its budget.
Adjust the annual budget to business goals and market conditions, and review spending trends quarterly with other GMs.
Provide on-site project leadership as needed and travel to customer sites, the corporate office, and other IMS branches.