General Office Manager

Integrated Mill Systems•Gallatin, TN

4d•$98,000 - $145,000•Onsite

About The Position

The Office General Manager leads the Integrated Mill Systems (IMS) Nashville office and is responsible for its daily operations, staffing, resource planning, budget, and annual business plan. The GM serves as the primary link between Corporate and the Nashville office and oversees regional projects in coordination with project managers to ensure IMS standards are met for customers. The position also contributes to sales by maintaining established customer relationships in the Southeast, identifying new opportunities, and working with Corporate and the Sales Team to grow revenue and backlog. This is an in-office role at the IMS Nashville Area office in Gallatin, Tennessee. The employee must live within commuting distance or be willing to relocate. The position requires up to 25% travel to customer sites, the corporate office, and other IMS branch offices, including on-site project leadership as needed. The salary range is $98,000–$145,000.

Requirements

Bachelor’s degree in engineering, engineering technology, business, or a related field, or equivalent industrial experience.
At least 10 years of experience in industrial automation, control systems integration, or a related heavy-industry field, including 3–5 years in leadership or management.
Experience directly supervising engineers, programmers, or field technicians, including hiring, work assignment, performance reviews, and disciplinary matters.
Experience managing an office, department, or project budget and financial performance.
Customer-facing business development experience, including building client relationships, supporting proposals, and growing accounts.
Working knowledge of control systems integration projects from proposal through startup and commissioning, gained through technical, project management, sales, or operations work.
Must live within commuting distance of the IMS Nashville Area office in Gallatin, Tennessee, or be willing to relocate.
Ability to travel up to 25% to customer sites, the corporate office, and other IMS branch offices, including providing on-site project leadership as needed.
Proficiency with Microsoft Office, including Word, Excel, PowerPoint, Project, and Visio.
Strong written and verbal communication skills, including the ability to present to customers, corporate leadership, and staff.
Demonstrated leadership in coaching and developing employees, completing work on time, and holding the Nashville team accountable.
Financial and negotiation skills, including reviewing budgets and reports, tracking staff utilization, managing margins, and negotiating leases, vendor agreements, and customer terms within corporate approval processes.
Commitment to safety and industry awareness, including applying safe work practices at customer mill sites and representing IMS’s interests with customers and on projects.
Flexibility and a proactive approach to shifting resources to support other IMS offices and teams, sharing ideas and best practices in alignment with corporate direction, and pursuing continuous development for oneself and the team.

Nice To Haves

Experience in metals, pulp and paper, mining, power generation, or similar heavy-industry environments.
Direct experience serving steel or aluminum producers, including melt shops, hot and cold rolling mills, processing lines, or finishing operations.
Familiarity with PLC, DCS, drive, and HMI platforms common in the metals industry.
Experience opening, growing, or managing a branch or satellite office within a larger organization.
Experience working with a corporate HR team on staffing, compliance, and employee relations.
Entrepreneurial mindset and desire to build and grow a business unit.
Familiarity with industrial control systems, including PLC, DCS, drives, and HMI.

Responsibilities

Serve as the primary point of contact for the Nashville office and the primary communications channel between Corporate and the office.
Coordinate office services, maintenance, and lease agreements, ensuring agreements are reviewed and approved by Corporate.
Oversee purchasing of office supplies and other necessary items, either directly or through the Office Administrator with GM approval.
Attend monthly Manager Meetings to share insights, discuss challenges, and align with company strategic objectives; attend in person whenever possible, with Microsoft Teams attendance acceptable when necessary.
Develop and maintain expertise in company systems, including Acumatica, Wrike, project management systems, and the learning management system.
Manage Nashville office staffing needs, including interviews and hiring, in coordination with Corporate HR.
Align staffing levels with workload and sales targets.
Manage employee disciplinary actions as needed, coordinating with HR before taking action.
Roll out and champion new procedures, initiatives, and execution methods, and set a positive example for the office.
Coordinate employee job assignments during weekly Resource Meetings.
Manage day-to-day Nashville office resource planning through Wrike and coordinate assignments with the main office and other branches.
Collaborate with the Field Systems Manager/Director and Design Manager on assignments and availability when their respective employees are part of the branch staff.
Work with project managers to clearly communicate assignments, deadlines, and commissioning schedules to Nashville staff.
Ensure projects and services meet customer functional expectations, are delivered on time and on budget, and follow IMS procedures and policies.
Work with Corporate Directors to maintain and expand the Southeast sales territory.
Participate in the Sales Team and contribute to sales strategies and initiatives.
Coordinate meetings with current and prospective customers alongside the Sales Director and Sales Team.
Work with the VP/Director of Operations, Sales, and Corporate to maintain a steady office backlog.
Drive Southeast revenue growth and develop the Nashville office toward operational independence, with less reliance on corporate manufacturing.
Develop and own the Nashville office annual business plan.
Establish and maintain the Nashville office budget, adjusting it annually to match business goals and market conditions.
Review spending trends quarterly with other GMs to identify opportunities for improvement and optimization.