Dental Office General Manager

Affordable Dentures & Implants•Cedar Hill, TX

About The Position

The General Manager leads the Affordable Dentures & Implants office and is responsible for its overall operational, financial, team, and patient experience performance. This role provides day-to-day leadership to the office team and on-site laboratory while ensuring high standards of patient care, compliance, efficiency, and service. The ideal candidate is an energetic, results-oriented leader with a strong work ethic, excellent communication and treatment presentation skills, sound business judgment, and a commitment to developing people and delivering an exceptional patient experience. The General Manager oversees office operations and patient experience, team leadership and development, laboratory quality and performance, and financial and administrative management. The role also requires maintaining compliance with applicable regulations and working collaboratively with doctors, team members, senior leadership, and cross-functional partners.

Requirements

High school diploma or equivalent.
At least 3 years of management experience.
Strong leadership, communication, interpersonal, and relationship-building skills.
Excellent organizational and administrative abilities with strong attention to detail.
Strong analytical and problem-solving skills and the ability to make sound business decisions.
Results-oriented, with the ability to set priorities, manage competing demands, and meet deadlines.
Ability to work effectively under pressure in a fast-paced environment.
Strong verbal, written, and listening communication skills.
Proficiency in Microsoft Office, including spreadsheet and word-processing applications, as well as email.
Ability to collaborate effectively with doctors, team members, senior leadership, and cross-functional partners.
Demonstrated commitment to delivering an exceptional patient experience and developing high-performing teams.

Nice To Haves

Bachelor’s degree.
Management experience in healthcare, dental, retail, or another customer-focused environment.
Excellent treatment presentation skills.

Responsibilities

Lead the day-to-day operations of the dental office, ensuring an efficient, professional, and welcoming environment.
Oversee scheduling, patient flow, consultations, and the overall patient experience.
Resolve patient concerns and complaints professionally using a patient-first approach.
Ensure the office and property are clean, organized, well-maintained, and appropriately stocked; open and close the office as needed.
Maintain compliance with HIPAA, OSHA, patient chart requirements, and other applicable regulations.
Lead, motivate, and develop the office team to achieve operational, financial, and patient experience goals.
Hire, onboard, train, and develop team members.
Monitor team performance and provide coaching, feedback, and disciplinary action when appropriate.
Foster a positive, collaborative culture focused on accountability and an exceptional patient experience.
Keep doctors informed of key practice activities, challenges, opportunities, and successes.
Supervise the on-site laboratory, including its quality, production, efficiency, maintenance, and cleanliness.
Partner with the laboratory and office teams to ensure timely, high-quality patient outcomes.
Ensure daily revenue reports are accurate and submitted on time, and ensure daily bank deposits are completed.
Monitor and manage office expenses, including payroll, dental supplies, and advertising.
Submit invoices to Accounting weekly, manage petty cash, and provide required reporting to Accounting.
Submit accurate payroll information on time for all office team members.
Monitor office performance and take action to improve financial and operational results.