Dental Office Manager

Aspen Dental Management•Baxter, MN

About The Position

The Dental Office Manager, called an Operations Manager at Aspen Dental, leads office operations in support of the doctors to create positive patient experiences and build trust and loyalty. The manager provides patient service, oversees office staff, supports treatment discussions and payment processes, and manages business performance. The position includes an extensive ten-week training program focused on business and leadership knowledge to support success and career growth.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds.
Demonstrated analytical thinking and an emphasis on leveraging data.

Nice To Haves

At least one year of experience managing a team of direct reports.
College degree.
People-centric leadership that motivates and inspires others.

Responsibilities

Provide superior patient service with compassion and care, in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Hire, develop, manage, and retain office staff.
Consult with patients on treatment options provided by the clinical team, verify insurance payment, and manage collections while ensuring high-quality care.
Review monthly business results, manage profit and loss, align the sales plan with business goals, and create strategies to increase profitability.
Prepare and lead daily team huddles to set expectations and optimize patient experience and business performance.
Complete additional tasks as required.