Dental Office Manager

Platinum Dental Services•Scottsdale, AZ

10d•$50,000 - $65,000

About The Position

Platinum Dental is seeking a motivated, results-driven Dental Office Manager (Office Leader) to oversee daily practice operations, develop the team, manage practice performance, and support exceptional patient experiences. The role combines team leadership, business management, and patient service to create an efficient, productive, and positive practice environment. The manager works with dentists and regional leadership to align team performance with practice goals, improve office results, and support practice growth. Compensation is $50,000–$65,000 annually, based on experience and qualifications, with monthly performance-based bonus opportunities.

Requirements

Previous experience in office management, team leadership, and sales.
Strong understanding of financial management, budgeting, and profit-and-loss performance.
Experience monitoring KPIs and driving measurable business results.
Knowledge of dental terminology, procedures, insurance processing, and patient financial workflows.
Proficiency with dental practice management software.
Strong leadership, coaching, and team development skills.
Excellent communication, interpersonal, and conflict-resolution abilities.
Strong organizational skills and ability to multitask and manage competing priorities.
Confidence in problem-solving, decision-making, and implementing operational improvements.
A proactive, goal-oriented mindset with a commitment to accountability and continuous improvement.
Passion for creating exceptional patient experiences and building a positive team culture.

Nice To Haves

Dental office management experience is strongly preferred.

Responsibilities

Lead, coach, and support team members to build a positive, accountable, high-performing office culture.
Oversee staff training, onboarding, scheduling, and performance management.
Conduct team meetings to communicate goals, celebrate successes, and identify improvement opportunities.
Address employee concerns, resolve conflicts, and promote effective teamwork.
Partner with dentists and regional leadership to align team performance with practice goals.
Oversee daily office operations, including scheduling, patient check-in and check-out, and front-office workflows.
Ensure patients receive an exceptional experience throughout their care.
Address patient concerns professionally and implement solutions to improve satisfaction and retention.
Monitor office efficiency, patient flow, and scheduling to support a productive clinical environment.
Maintain office policies, procedures, and administrative compliance, including HIPAA requirements.
Oversee office inventory and supply management.
Manage office financial performance, including revenue, expenses, and profit-and-loss results.
Monitor KPIs and develop strategies to achieve practice goals.
Oversee insurance billing, accounts receivable, collections, and patient financial processes.
Analyze financial reports, identify opportunities for improvement, and implement solutions to strengthen practice performance.
Manage office budgets and expenses while maintaining operational efficiency.
Partner with dentists and leadership to review performance and establish business priorities.
Support practice growth through effective scheduling, patient retention, and treatment coordination.
Help patients understand recommended treatment, financial options, and the importance of maintaining oral health.
Support ethical, patient-centered treatment acceptance through clear communication and education.
Identify opportunities to improve patient engagement, strengthen referral relationships, and grow the practice.
Collaborate with leadership on marketing initiatives and community outreach efforts.
Foster a culture that balances business success with exceptional patient care.