Dental Office Manager

Aspen Dental•Mesa, AZ

10d•$50,000 - $60,000

About The Position

The Dental Office Manager, called an Operations Manager at Aspen Dental, leads office operations in support of the doctors and helps create lasting impressions and build trust and loyalty with patients. The role includes a ten-week training program focused on business and leadership knowledge to support success and growth within the organization. The manager provides patient service, leads and develops office staff, supports treatment-plan discussions and payment processes, and oversees business performance and profitability.

Requirements

At least one year of experience managing a team of direct reports.
High school diploma or equivalent.

Nice To Haves

College degree.
People-centric leadership style with the ability to motivate and inspire others.
Strong communication and interpersonal skills, including the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.

Responsibilities

Lead office operations in support of the doctors and the patient experience.
Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Hire, develop, manage, and retain office staff.
Consult with patients on treatment options provided by the clinical team, and verify insurance payment and collection while ensuring high-quality care.
Review monthly business results, manage profit and loss, align the sales plan to business goals, and create strategies to increase profitability.
Prepare and lead daily team huddles to set expectations and optimize patient experience and business performance.
Perform additional tasks as required.