Dental Office Manager

Riccobene Associates Family Dentistry•Myrtle Beach, SC

11d

About The Position

The Dental Office Manager owns both the front office and clinical operations and partners closely with the doctors. The role is accountable for maintaining a full, productive schedule across all providers and chairs, leading the team, and delivering practice results while fostering an office that patients and team members want to return to. The manager sets schedules to daily production goals, reviews upcoming schedules, fills openings and cancellations, manages recare and confirmations, and tracks utilization and related trends. They align regularly with doctors on goals, schedules, and team needs, bringing data, issues, and solutions to shared decisions. The manager leads front-office and clinical employees, including recruiting, onboarding, training, coaching, accountability, staffing, time and attendance, and payroll approvals. They oversee daily clinical operations, including room turnover, sterilization flow, supplies, and staffing. They are also responsible for production, collections, case acceptance, new-patient growth, treatment presentation and financial arrangements, accounts receivable, insurance follow-up, patient concerns, compliance, and operating costs. This is a visible, hands-on leadership role requiring reliable attendance, professionalism, a steady and positive attitude, and consistent accountability. The work takes place in a clinical setting and involves occasional travel for meetings and training.

Requirements

At least 3 years of dental office management experience.
Experience leading both front-office and clinical team members, including hiring, coaching, and corrective action.
Proven results driving provider schedules, production, and collections.
Experience working in close partnership with dentists.
Strong knowledge of dental insurance, treatment planning, and accounts receivable.
Regular, predictable attendance and punctuality.
Ability to meet the physical requirements of the role with or without reasonable accommodation, including standing and moving throughout the office for much of the day; extended computer and phone use; clear communication and hearing; close-range vision; lifting and carrying supplies up to 15 pounds; and maintaining professional appearance and hygiene appropriate for close patient contact.
Ability to work in a clinical setting with exposure to bodily fluids, dental materials, and low-level radiation while following safety protocols.
At least three professional references, including a prior supervisor, are requested; offers are contingent on satisfactory reference and background checks.

Nice To Haves

Experience with Denticon practice management software.

Responsibilities

Own the schedule for dentists, hygienists, and specialists, scheduling to daily production goals.
Review upcoming schedules daily, address gaps in advance, fill openings and cancellations, and maintain a short-call list.
Manage recare, confirmations, and unscheduled treatment; ensure patients schedule their next visit before leaving.
Track schedule utilization, no-shows, and same-day treatment, and respond to trends.
Meet regularly with doctors to align on goals, schedules, and team needs; build schedules around each doctor's working style while maintaining production goals.
Bring doctors practice numbers, problems, and proposed solutions, and make decisions in partnership with them.
Lead, coach, and hold patient coordinators, dental assistants, hygienists, and support staff accountable.
Recruit, interview, onboard, and train employees in partnership with HR.
Manage staffing, time and attendance, payroll approvals, and staffing call-outs.
Run morning huddles and team meetings focused on the day's goals.
Oversee clinical operations, including room turnover, sterilization flow, supplies, and staffing to the schedule.
Own production, collections, case acceptance, and new-patient growth.
Oversee treatment presentation and financial arrangements, and assist with complex cases.
Manage accounts receivable, insurance follow-up, and over-the-counter collections.
Resolve patient concerns before they become complaints.
Ensure compliance with OSHA, HIPAA, and company policies.
Control supply and operating costs.
Lead visibly on the floor and maintain reliable, punctual attendance and professional presentation.
Travel occasionally for meetings and training.