Dental Office Manager

Bayview Dental Associates•Bradenton, FL

6d•Onsite

About The Position

The Office Manager is the onsite point of contact for clinical and administrative operations and reports to the Regional Manager. The manager is responsible for the overall success of the dental office through implementation of company policies and procedures, management and support of team members, and fostering a culture of respect, communication, and teamwork. The role is responsible for facility-level staffing and works with the Talent Acquisition Specialist and Regional Manager to interview, hire, and train new team members. The Office Manager manages front-office operations, including patient service and communication, schedule optimization, staff supervision and performance management, coaching and mentoring, treatment planning for case acceptance, and doctor commission reporting. The role also supports program and project design, strategy development, problem resolution, and implementation; protects patient and medical-record confidentiality in accordance with the Privacy Act and HIPAA; follows applicable policies, procedures, directives, and accreditation standards; and participates in safety, infection-control, quality-improvement, education, and other programs. The manager attends staff meetings, partners with Associates on clinical and administrative leadership, and works to increase revenue and profitability while controlling costs to meet or exceed the monthly budget.

Requirements

At least three years of dental supervisory experience.
Strong business acumen and people-management skills.
Excellent interpersonal and communication skills.
Ability to attract and retain a talented team.
Problem-solving ability and critical-thinking skills.
Ability to adapt to sudden changes in schedules or work requirements.
Ability to establish and maintain positive working relationships in a multidisciplinary and diverse environment.
Ability to use electronic health records, web-based training, and dental software in an electronic work environment.
Functional proficiency with common Microsoft Office programs, including Outlook and Teams.
Knowledge of OSHA and HIPAA compliance standards.
Strong knowledge of dental insurance and billing procedures.

Nice To Haves

Comprehension of DISC profiling and its use in communication.

Responsibilities

Serve as the onsite point of contact for clinical and administrative operations.
Oversee the overall success of the dental office by implementing company policies and procedures and supporting team members.
Manage facility-level staffing in collaboration with the Talent Acquisition Specialist and Regional Manager, including interviewing, hiring, and training new team members.
Model outstanding patient service and communication across written, verbal, and other channels.
Optimize schedules and manage front-office duties.
Supervise staff and conduct progressive performance management; coach and mentor staff and identify strengths and weaknesses to support a high-quality patient experience.
Communicate effectively with Headquarters and patients.
Oversee treatment planning to support optimal case acceptance.
Prepare and oversee doctor commission reporting.
Assist with program and project design, strategy development, problem resolution, and implementation.
Maintain confidentiality of patients and medical records in compliance with the Privacy Act and HIPAA.
Follow applicable policies, procedures, directives, operational memoranda, and accreditation standards.
Adhere to and participate in safety, prevention, infection-control, quality-improvement, education, and other relevant programs and duties.
Attend and participate in general and clinical staff meetings, remotely or offsite as appropriate.
Partner with Associates to promote cohesive clinical and administrative leadership.
Increase revenue and practice profitability while controlling costs to meet or exceed the monthly budget.