Dental Office Manager

Affordable Dentures & Implants • Lafayette, IN

6d

About The Position

The Dental Office Manager oversees the daily operations of the dental practice, supports the dentist and team, and helps ensure an exceptional patient experience. The role provides leadership, promotes team development, and implements systems and processes that support quality patient care, operational efficiency, and practice growth. The manager coordinates scheduling and workflows, supports treatment plan completion, helps patients understand insurance benefits and payment options, and works to improve practice performance and patient satisfaction.

Requirements

• High school diploma or equivalent.
• Strong leadership, interpersonal, and relationship-building skills.
• Excellent written and verbal communication skills.
• Strong organizational, time-management, and problem-solving abilities.
• Proficiency with computers and ability to learn new software and technology.
• Strong business acumen, including ability to understand performance metrics and identify growth opportunities.
• Ability to motivate team members, manage competing priorities, and maintain a professional, patient-focused environment.
• Results-oriented mindset with an entrepreneurial approach to achieving goals.

Nice To Haves

• Familiarity with dental office procedures, terminology, insurance processes, and treatment coordination.
• Marketing knowledge and ability to support patient acquisition, retention, and practice development.
• Proven successful treatment-planning case acceptance and closing rates that increase production growth.

Responsibilities

• Oversee daily office operations and ensure effective systems, workflows, and protocols are in place.
• Lead, motivate, and support the dental team; foster collaboration and professional growth.
• Manage patient scheduling and team workflows to optimize provider productivity and meet practice goals.
• Build relationships with the dentist, team members, and patients; address concerns professionally and promote a positive, patient-centered culture.
• Monitor team performance, provide feedback, support accountability, and implement improvement strategies.
• Monitor key performance indicators, improve operational efficiency, and identify opportunities to increase productivity, revenue, and practice growth.
• Partner with the dentist and patients to support completion of prescribed treatment plans; address barriers to treatment acceptance and communicate clinical questions to the dentist.
• Help patients understand insurance benefits, treatment estimates, payment arrangements, and available third-party financing options.
• Identify opportunities to strengthen patient relationships, improve retention, support marketing initiatives, and increase practice visibility and growth.
• Identify opportunities to improve office systems, patient satisfaction, team effectiveness, and overall practice performance.
• Perform other duties as assigned to support the needs and goals of the practice.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED