General Manager Jobs

About The Position

Requirements

• A degree is required, with a minimum of a two-year degree.
• Experience in a similar leadership role is required.
• Advanced knowledge of principles and practices across hotel disciplines, including experiential knowledge managing people and complex problems.
• Ability to lift up to 40 pounds, with or without reasonable accommodation.
• Ability to bend, reach, or lift as required by the position.

Responsibilities

• Manage financial components of hotel operations.
• Assist the General Manager with day-to-day hotel operations.
• Maximize financial performance and uphold quality standards in the Food and Beverage and Rooms departments.
• Maximize room revenue by anticipating market shifts, developing and monitoring annual business and marketing plans, and participating in property sales and marketing efforts.
• Assist with developing a business plan and budget that define operational goals and profitability objectives.
• Build relationships with guests and monitor satisfaction levels.
• Coordinate capital improvement projects to maintain or upgrade quality standards and the property image, and protect assets from neglect, damage, or deterioration.
• Manage and monitor the property P&L, explain P&L results and forecast variances, and drive performance toward budgeted revenue, RevPAR Index, House Profit, Flow Through, guest satisfaction, and quality assurance objectives.
• Apply accounting principles, including accruals, prepaids, balancing daily reports, and general ledger coding, and ensure the property Controller applies them correctly.
• Assist with selecting, training, counseling, and motivating hourly associates.
• Assist in monitoring departmental budget expenses, except for the Sales and Maintenance departments.
• Participate in developing the hotel expense budget.
• Assist hotel management and sales teams with implementing revenue programs to meet room occupancy, average daily rate, and RevPAR objectives.
• Balance hotel books at the end of each period, prepare end-of-period audit reports, and send reports to Corporate by the due date for each new period.
• Work with vendors to verify services and invoices and obtain the best prices for supplies.
• Assist with maintaining the existing key control program.
• Ensure the security needs of the property and guests are met.
• Ensure effective departmental communication and information systems through logs, department meetings, and hotel meetings.
• Serve as a leader and role model for associates.
• Ensure goals are met for guest service-related measures and maintain the hotel's market share at natural rank or higher.

Benefits

• Competitive salary.
• Annual review with potential for an increase.
• 401(k) program with company match.
• Additional benefits may be available.