Assistant General Manager

Yugo • Charlotte, NC

21d • $24 - $26

About The Position

Yugo is a global student-housing company focused on creating exceptional living experiences. As Assistant General Manager, you will work with the General Manager to oversee day-to-day property management operations and support the team in delivering strong performance and a welcoming environment for residents. The role supports property operations, resident account and lease administration, financial reporting and budgeting, leasing and marketing, customer service, property upkeep, and staff development. It also requires compliance with Fair Housing regulations and applicable laws, as well as support for community performance goals.

Requirements

• High school diploma, GED, or equivalent preferred; in lieu of a degree, equivalent experience in residential properties, rental operations, or related business operations is required.
• At least one year of experience, preferably in residential properties, rental operations, or related business operations.
• Strong interpersonal and communication skills, including the ability to build and maintain quality relationships.
• Strong customer service skills, including the ability to manage difficult or emotional customer and staff situations, respond promptly to customer needs, and respond quickly to service requests.
• Exceptional conflict-resolution skills and the ability to remain calm under pressure.
• Carbon Literacy Certification or willingness to undertake training.

Nice To Haves

• Relevant experience working at a property, especially a university or college property.
• Experience with Entrata or relevant rental software.

Responsibilities

• Assist in overseeing daily property operations and ensure compliance with company policies and operational standards.
• Manage resident accounts, including rent collections, delinquency follow-up, invoicing, deposits, and payment processing.
• Support lease renewals, resident retention initiatives, and eviction processes in accordance with company policies and legal requirements.
• Maintain accurate resident records, lease files, and financial documentation.
• Assist with monthly financial reporting, budget tracking, and end-of-month close processes.
• Support the development and monitoring of annual property budgets and expense management goals.
• Lead leasing and marketing efforts by conducting property tours, responding to leasing inquiries, and processing lease applications.
• Monitor market trends, competitor pricing, and community amenities to support occupancy and leasing performance.
• Address resident concerns, resolve complaints, and conduct service request follow-ups.
• Coordinate with vendors, contractors, and maintenance teams to ensure timely completion of property and resident service needs.
• Conduct regular property inspections to maintain curb appeal, cleanliness, safety, and community standards.
• Assist with move-in and move-out processes and ensure documentation is accurate and compliant.
• Participate in team leadership activities, including staff meetings, training, coaching, and employee development initiatives.
• Keep leasing offices, model units, and community spaces professional, organized, and tour-ready.
• Comply with Fair Housing regulations and applicable federal, state, and local laws while supporting property performance goals.
• Perform additional duties and special projects as assigned to support community operations and business objectives.

Benefits

• Competitive salary and bonus eligibility.
• Comprehensive benefits package, including health, dental, and vision coverage.
• 401(k) with 4% employer matching.
• Three weeks of paid time off.
• Paid wellness time.
• 11 paid holidays.
• Paid parental leave.
• One paid volunteer day.
• One paid YuDay.
• Company-paid short-term disability, long-term disability, and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED