General Manager

Marriott•Newnan, GA

21d

About The Position

The General Manager leads the daily operations of a SpringHill Suites by Marriott and is responsible for front office, housekeeping, guest satisfaction, sales and revenue performance, financial management, staffing, and brand compliance. The role ensures the hotel delivers an outstanding guest experience while meeting or exceeding operational and financial goals. This is a hands-on hospitality leadership role requiring strong working knowledge and proficiency with the property’s Agilysys property management system (PMS), including front desk procedures, reservations, room inventory, guest billing, reporting, and daily financial reconciliation. The General Manager also works with housekeeping and maintenance to maintain cleanliness, room readiness, safety, and property condition; develops and leads staff; manages budgets and expenses; and supports revenue growth and local business development. The position requires a flexible schedule that may include evenings, weekends, holidays, and occasional on-call coverage. The hotel is owned and operated by G2 Venture Group, an independent franchisee and separate employer from Marriott International, Inc. Employment policies and practices are controlled by the franchisee.

Requirements

At least 3–5 years of hotel management experience, preferably in a General Manager or comparable leadership role.
Demonstrated proficiency with Agilysys PMS.
Strong understanding of hotel front office operations, reservations, room inventory, guest billing, night audit procedures, and financial reporting.
Proven ability to manage budgets, control labor and operating expenses, and meet financial performance goals.
Experience supervising, training, scheduling, and developing hotel employees.
Strong knowledge of guest service standards, hotel quality assurance, and operational best practices.
Excellent verbal and written communication, problem-solving, and organizational skills.
Proficiency with Microsoft Office, email, spreadsheets, and standard hotel reporting tools.
Ability to work a flexible schedule, including evenings, weekends, holidays, and occasional on-call coverage as required by hotel operations.
Strong leadership and employee development skills.
Hands-on operational management skills and attention to detail.
Financial analysis skills and sound business judgment.
Excellent guest relations and conflict resolution skills.
Accountability, integrity, and professionalism.
Ability to prioritize multiple responsibilities in a fast-paced environment.

Nice To Haves

Previous experience with a Marriott-branded hotel.
Previous General Manager experience at a select-service or extended-stay hotel.
Experience operating a SpringHill Suites by Marriott or another Marriott-branded property.
Familiarity with Marriott brand systems, standards, quality assurance programs, and guest satisfaction metrics.
Experience with revenue management, forecasting, labor optimization, and hotel profit-and-loss statements.
Knowledge of local market conditions, sales strategies, and competitive positioning.
Experience implementing operational improvements and leading teams through changing business needs.

Responsibilities

Oversee daily hotel operations to ensure efficient performance and consistent service standards.
Maintain compliance with Marriott brand standards, operating procedures, and applicable quality assurance requirements.
Coordinate with housekeeping and maintenance to maintain cleanliness, room readiness, safety, and property condition.
Ensure accurate completion of daily reports, audits, and operational procedures.
Promote a guest-first culture and high levels of guest satisfaction.
Respond to guest concerns, complaints, and service recovery situations.
Monitor guest feedback, online reviews, and satisfaction scores, and implement improvements as needed.
Ensure the team delivers friendly, professional, and consistent service in accordance with brand expectations.
Recruit, train, supervise, and develop hotel staff and department leaders.
Set performance expectations and hold team members accountable for results.
Prepare staff schedules, manage labor costs, and maintain appropriate staffing levels.
Foster teamwork, communication, professionalism, and employee engagement.
Conduct performance evaluations, provide coaching, and address performance issues.
Develop and manage operating budgets, forecasts, and departmental expenses.
Monitor revenue, occupancy, average daily rate (ADR), revenue per available room (RevPAR), and profitability.
Identify opportunities to increase revenue, improve market share, and control operating costs.
Review daily revenue reports, payroll, invoices, purchasing, accounts payable, and financial performance.
Collaborate with sales and revenue management teams to maximize room revenue and achieve budgeted goals.
Demonstrate hands-on proficiency with the property’s Agilysys property management system.
Support sales initiatives, local business development, and strategies to grow occupancy and revenue.
Build positive relationships with guests, corporate accounts, vendors, and community partners.