General Manager in Training Full Time

Buff City Soap Franchise•Waukee, IA

21d•$16 - $20

About The Position

The General Manager in Training contributes to Buff City Soap’s success by leading a team to create and maintain an exceptional Buff City Experience for clients. The position exercises discretion in managing makery operations, including supervising and directing staff; making staffing decisions; ensuring client satisfaction and product quality; motivating employees to achieve performance goals; addressing minor maintenance issues; maintaining cleanliness; and managing safety and security. The manager models Buff City Soap’s principles and works to deliver an exceptional client experience. The role includes developing and coaching employees, responding to client concerns, driving sales and company metrics, planning and delegating work, managing staffing and inventory, maintaining brand standards, and overseeing production, cleanliness, maintenance, sanitation, and organization. It also involves using operational and financial reports to identify trends, manage cash and labor, assess employee performance, and support operational excellence. Salaried Store Managers must work at least 40 hours per week over at least five days; additional hours are unpaid. Hourly Store Managers must work at least 32 hours per week over at least four days. Overtime is paid only for hours over 40 in a work week and must be approved in advance by the District or Regional Manager. The manager must work a varying number of mid and/or closing shifts, as determined by supervisors based on business trends and staffing needs. Reliable transportation and the ability to go to the bank as needed are required.

Requirements

Management and/or sales experience.
Basic computer skills, including the ability to use Word, Excel, and Outlook.
Ability to manage multiple situations simultaneously in a fast-paced environment.
Strong knowledge of client service techniques and operational practices.
Strong problem-solving and organizational/planning skills.
Strong leadership skills and knowledge of supervisory practices and procedures, including the ability to coach and mentor.
Team-building skills.
Ability to prioritize and delegate.
Reliable ability and transportation to go to the bank as needed.
Ability to work the required weekly schedule: at least 40 hours over five days for salaried managers, or at least 32 hours over four days for hourly managers.
Ability to work varying mid and/or closing shifts as determined by supervisors.
Ability to stand and walk for long periods.
Must not be sensitive to scents and fragrances.
Manual dexterity of hands and fingers.
Ability to lift or assist in lifting items and boxes weighing up to 50 pounds.
Ability to walk, reach, climb, balance, twist, stoop, kneel, or crouch.
Ability to perform cleaning tasks such as dusting, sweeping, mopping, and scrubbing.
Ability to work independently and alone during shifts when business needs require.

Nice To Haves

College education is preferred but not required.

Responsibilities

Develop and coach employees to provide excellent client experiences.
Follow up promptly on client concerns and issues.
Set a positive example and maintain a calm demeanor during high-volume periods.
Promote quality client service and hold team members accountable for it.
Drive company metrics by developing action plans, motivating the team, and implementing company programs.
Manage with integrity and promote Buff City Soap’s culture, values, and mission.
Plan, communicate, and delegate responsibilities to support smooth operations.
Manage and track raw materials, finished products, and supplies.
Maintain store conditions and visual merchandising in compliance with brand standards.
Oversee production, cleanliness, maintenance, sanitation, and organization of the makery.
Manage staffing levels to support employee development and operational needs.
Follow applicable wage and hour laws for non-exempt employees and minors.
Use operational tools, including labor guidelines, reports, cash management, and inventory management, to achieve operational excellence.
Review financial reports and address trends and issues in makery performance.
Conduct performance assessments, provide feedback, and set challenging goals to improve sales performance.
Manage ongoing sales.
Travel to the bank as needed.