General Manager

Potbelly Corporate•Baltimore, MD

21d•$60,000 - $65,000

About The Position

The General Manager is the leader of the Potbelly shop. They should bring their good vibes every day to create an environment of belonging and teamwork in order to make Potbelly a fun place for our team members and customers, too.

Requirements

At least 18 years of age
Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility preferred
Meet all Food Safety requirements within your state
Must pass and obtain a Food Safety Certification
A friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environment
Strong written and verbal communication skills
Enjoy problem-solving
Open availability
Able to maintain deadlines and prioritize while running an effective shift
Strong organizational skills and the ability to multitask
Comfortable working in a bustling kitchen environment
Ability to manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
Ability to build and develop strong teams and handle conflict resolution
Strong interviewing skills
Able to write effective schedules and maintain labor goals
Microsoft Office skills
Strong business acumen
Ability to understand and interpret financial reports
Able to stand/walk for 8-9 hours or as needed
Ability/stamina to work a minimum of 45 hours per week
Able to lift up to 10 pounds frequently and up to 50 pounds occasionally

Nice To Haves

Knife skills

Responsibilities

Train, coach, and develop all shop team members to realize their potential
Assess staff abilities
Create and implement effective development plans
Interview, select and hire great people who represent Potbelly Values
Develop and maintain Good Vibes culture that fosters strong attraction & retention
Effectively schedule Associates, Certified Trainers and Shift Leaders
Update communication board with critical shop information
Hold regular meetings with key shop staff
Effectively delegate tasks to team and ensure a high standard of execution
Ensure all security procedures are followed
Ensure back-of-the-house procedural standards are met
Count drawers and follow proper daily cash handling procedures
Effectively drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes
Control cost of goods, variances and inventories within the shop
Create a marketing plan
Lead local shop marketing to increase sales
Control assigned P&L line items
Must spend 80-90% of time on the shop floor in the Front of the House
Ability to maintain deadlines and prioritize while running an effective shift
Comply with health and safety standards for food, cleanliness and safety
Effectively handle customer complaints/issues
Other duties as assigned