Assistant General Manager - Hampton Inn & Suites Mt. Pleasant IOP

Hilton • Mount Pleasant, SC

7d

About The Position

The Assistant General Manager assists the General Manager in directing hotel operations and delivering memorable guest experiences. The role supports daily operations, including budgeting, forecasting, strategic planning, service delivery, and compliance with brand and company standards. It oversees multiple departments across Hotel Operations and Property Operations, monitors guest service and satisfaction trends, and helps implement improvements. The Assistant General Manager partners with the General Manager to identify operational efficiency gaps and develop improvement strategies, assumes full operational leadership in the General Manager’s absence, and recruits and develops team members through performance management, professional development, and recognition programs.

Requirements

• Demonstrate a passion for hospitality.
• Act with integrity and accountability.
• Show leadership and teamwork.
• Bring urgency and discipline to work.

Responsibilities

• Assist in leading daily hotel operations, including budgeting, forecasting, strategic planning, service delivery, and compliance with brand and company standards.
• Oversee multiple departments across Hotel Operations and Property Operations.
• Monitor guest service delivery and satisfaction trends, and implement improvements to enhance the guest experience.
• Partner with the General Manager to identify efficiency gaps and develop and implement improvement strategies.
• Assume full operational leadership responsibilities when the General Manager is absent.
• Recruit talent and support team growth and engagement through performance management, professional development, and recognition programs.

Benefits

• 110 nights of discounted travel through the Go Hilton program, with room rates as low as $40 per night.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare benefits, including health plans, dental coverage, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed