Assistant General Manager

ALM Franklin LLC•Franklin, TN

21d

About The Position

The Assistant General Manager manages guest registration, night audits, reservations, housekeeping and laundry, and food and beverage operations to support guest and associate satisfaction and maximize hotel profitability. The role assists the General Manager with daily hotel operations and oversees financial performance, service quality, revenue objectives, budgeting, and operational standards. It also supports associate selection and development, vendor coordination, property security, capital improvements, accounting processes, and effective communication across departments. Duties may change or expand in response to business demands.

Requirements

A degree is required, with a minimum of a two-year degree.
Experience in a similar leadership role is required.
Advanced knowledge of principles and practices across hotel disciplines, including experiential knowledge managing people and complex problems.
Ability to lift up to 40 pounds, with or without reasonable accommodation.
Ability to bend, reach, or lift as required by the position.

Responsibilities

Manage financial components of hotel operations.
Assist the General Manager with day-to-day hotel operations.
Maximize financial performance and uphold quality standards in the Food and Beverage and Rooms departments.
Maximize room revenue by anticipating market shifts, developing and monitoring annual business and marketing plans, and participating in property sales and marketing efforts.
Assist with developing a business plan and budget that define operational goals and profitability objectives.
Build relationships with guests and monitor satisfaction levels.
Coordinate capital improvement projects to maintain or upgrade quality standards and the property image, and protect assets from neglect, damage, or deterioration.
Manage and monitor the property P&L, explain P&L results and forecast variances, and drive performance toward budgeted revenue, RevPAR Index, House Profit, Flow Through, guest satisfaction, and quality assurance objectives.
Apply accounting principles, including accruals, prepaids, balancing daily reports, and general ledger coding, and ensure the property Controller applies them correctly.
Assist with selecting, training, counseling, and motivating hourly associates.
Assist in monitoring departmental budget expenses, except for the Sales and Maintenance departments.
Participate in developing the hotel expense budget.
Assist hotel management and sales teams with implementing revenue programs to meet room occupancy, average daily rate, and RevPAR objectives.
Balance hotel books at the end of each period, prepare end-of-period audit reports, and send reports to Corporate by the due date for each new period.
Work with vendors to verify services and invoices and obtain the best prices for supplies.
Assist with maintaining the existing key control program.
Ensure the security needs of the property and guests are met.
Ensure effective departmental communication and information systems through logs, department meetings, and hotel meetings.
Serve as a leader and role model for associates.
Ensure goals are met for guest service-related measures and maintain the hotel's market share at natural rank or higher.