General Manager Jobs

About The Position

Requirements

• Active Florida CAM (LCAM) license is REQUIRED.
• Minimum of 5 years of experience in community association management, with at least 2 years in a leadership or supervisory role.
• Strong leadership and organizational skills with a focus on coaching and team development.
• Excellent communication and interpersonal skills with the ability to engage staff, clients, and boards.
• Proficiency in property management software and Microsoft Office Suite.
• In-depth knowledge of Florida HOA/COA statutes and industry best practices.

Nice To Haves

• Bachelor’s degree in business administration, management, or related field preferred.

Responsibilities

• Supervise and coach a team of CAMs and support staff, ensuring high levels of performance and engagement.
• Conduct performance evaluations, mentor team members, and create individualized development plans.
• Lead recruiting, hiring, and onboarding efforts for CAMs and office personnel.
• Foster a collaborative, accountable, and positive workplace culture.
• Support the discipline and coaching process with professionalism and fairness.
• Oversee daily office operations, ensuring efficient workflows and service delivery.
• Manage a small, high-touch portfolio of community associations.
• Develop and maintain internal processes that align with company standards and promote productivity.
• Collaborate with other departments to streamline services and ensure cross-functional alignment.
• Ensure compliance with all applicable community association laws, documents, and standards.
• Partner with leadership to improve client experience, retention, and satisfaction.
• Communicate regularly with association boards, acting as a resource and trusted advisor.
• Monitor community performance, address escalated concerns, and proactively resolve issues.
• Ensure clear and effective communication between clients and staff.
• Assist in managing high-risk accounts and driving service improvements.
• Provide input into the annual budgeting process in collaboration with the VP of Management Services.
• Track and report on office KPIs, including client satisfaction, staff performance, and operational efficiency.
• Identify and implement process improvements to support long-term growth and profitability.
• Stay current on industry trends, software innovations, and regulatory changes.

Benefits

• Multiple medical, dental, and vision plan options.
• Paid time off and holidays.
• 401(k) with company match.
• Opportunities for ongoing training and professional growth.