General Manager-203100

ESA Management•Bethpage, NY

14d

About The Position

The General Manager is responsible for the overall success of the hotel, including guest satisfaction, customer experience, associate satisfaction, financial goals, and the property's reputation. The role upholds company brand standards and leads property associates to help make the hotel an exceptional workplace. The General Manager oversees guest issue resolution, room readiness and cleanliness, brand-standard compliance, recruiting and onboarding, team performance, purchasing and inventory, room availability, labor and cash management, lead generation, and guest feedback. The position directly manages an Assistant General Manager / Team Leader and performs duties across hotel operations as needed.

Requirements

At least three years of related hospitality management or related-field experience.
Customer experience required.
Valid driver's license and successful completion of a motor vehicle check.
Ability to read, write, and speak English and comprehend basic instructions.
Ability to write effective, grammatically correct short correspondence and memos.
Ability to present information in one-on-one and small-group situations.
Ability to communicate professionally with guests, associates, supervisors, and others.
Ability to organize multiple projects, prioritize tasks, and meet deadlines.
Ability to manage and direct staff in daily job tasks.

Nice To Haves

Two-year degree highly preferred.
Basic knowledge of computers and software, including email, word processing, and spreadsheet software.
Conversational or proficient Spanish; conversational Spanish is also described as beneficial.

Responsibilities

Demonstrate and promote commitment to providing guests with the best possible experience and resolve guest issues consistently with company goals and objectives.
Ensure rooms are Guest Ready and meet cleanliness standards; maintain public areas and grounds; complete the Green Shield program on schedule; and conduct daily room and Guest Ready inspections.
Manage ESA Brand Standards and processes while pursuing continuous improvement.
Follow proper recruiting, interviewing, screening, reference-checking, and hiring procedures; onboard and train associates, including compliance with Best Day Ever and Extended Stay University training courses.
Promote a positive work environment through teamwork, leading by example, and recognizing associates.
Partner with the District Manager to improve associate performance through coaching, counseling, and consistent and fair enforcement of company policies.
Conduct daily team meetings to communicate company updates and discuss hotel needs and daily performance deliverables.
Provide team members with the tools and supplies needed to perform their jobs.
Maintain appropriate PAR levels through Daily Visual Management and prepare for order cycles; ensure timely receipt of purchase orders and keep purchases within budget and with approved vendors.
Manage rooms efficiently to keep guest rooms in service.
Control labor expenses by approving Daily Punches promptly and using the Productivity report to monitor and adjust staffing in line with company standards.
Manage cash, collect in-house guest balances, ensure Corporate Lodging procedures support timely payment collection, and complete bank deposits according to company policy.
Achieve quality lead-generation quotas by ensuring guest service representatives collect company names at check-in, mining in-house leads, maintaining in-house accounts, conducting competitive surveillance, and monitoring market conditions and opportunities.
Uphold and enforce ESA standards and policy compliance at the hotel.
Complete competitive surveillance, including Sales Drive Bys, and review in-house rates.
Comply with federal, state, and local employment-related laws and regulations.
Perform duties in all aspects of hotel operations as needed and directly manage an Assistant General Manager / Team Leader.
Review and monitor guest experience and social media websites, respond to postings appropriately and promptly, and address issues.
Travel frequently within the local community and infrequently between cities, which may require air travel.

Benefits

Weekly pay
Competitive wages
Great working environment
Employee recognition programs
Medical insurance
Dental insurance
Vision insurance
Health care and dependent care flexible spending accounts
Employer-paid basic life and AD&D insurance
Employer-paid long-term disability
Optional employee-paid voluntary benefits, including short-term disability buy-up, long-term disability, supplemental life insurance, and dependent life insurance
401(k) savings plan
Paid time off
Employee Assistance Program (EAP)
Employee Perks Program offering discounts to major companies