General Manager-203100

Extended Stay America•College Park East, FL

13d

About The Position

The General Manager is responsible for the overall success of the hotel, including guest satisfaction, customer experience, associate satisfaction, financial goals, and the property's reputation. The role upholds company brand standards and leads property associates in creating an exceptional workplace. The General Manager oversees hotel operations, guest service and room-readiness standards, recruiting and training, team performance, purchasing and inventory, labor and cash management, lead generation, and policy compliance. The position directly manages an Assistant General Manager / Team Leader and may perform duties across all aspects of hotel operations as needed.

Requirements

At least three years of related hospitality management or related-field experience.
Customer experience required.
Valid driver's license and successful completion of a motor vehicle check.
Read, write, and speak English and comprehend basic instructions.
Write effective, grammatically correct short correspondence and memos.
Present information in one-on-one and small-group situations to customers, clients, and associates.
Communicate professionally with guests, associates, supervisors, and others as needed for effective property operations.

Nice To Haves

A two-year degree is highly preferred.
Basic knowledge of computers and software, including email, word processing, and spreadsheets.
Ability to organize multiple projects, manage and prioritize tasks, and meet deadlines.
Ability to manage and direct staff in daily tasks.
Conversational or proficient Spanish; conversational Spanish is noted as beneficial.

Responsibilities

Demonstrate and promote commitment to providing the best possible guest experience and resolve guest-related issues in line with company goals.
Ensure guest rooms are ready and meet cleanliness and brand standards; maintain public areas and grounds, complete the Green Shield program on schedule, and conduct daily room inspections.
Manage ESA brand standards and processes and pursue continuous improvement.
Follow appropriate recruiting, interviewing, screening, reference-checking, and hiring procedures.
Onboard and train new associates, including compliance with Best Day Ever and Extended Stay University training courses.
Promote a positive work environment through teamwork, leading by example, and associate recognition.
Partner with the District Manager to improve associate performance through coaching, counseling, and consistent, fair enforcement of company policies.
Conduct daily team meetings to communicate company updates and hotel priorities.
Provide team members with the tools and supplies needed to perform their jobs.
Maintain appropriate PAR levels using Daily Visual Management, prepare for order cycles, receive purchase orders on time, and ensure purchases are within budget and made through approved vendors.
Manage room availability so guest rooms remain in service.
Control labor expenses by approving Daily Punches on time and using the Productivity report to monitor and adjust staffing against company labor standards.
Manage cash, collect in-house guest balances, and ensure Corporate Lodging procedures support timely payment collection.
Meet quality lead-generation quotas by ensuring GSRs collect company names at check-in, mining in-house leads, maintaining in-house accounts, and monitoring competitors, the market, new supply, and potential business opportunities.
Uphold and enforce ESA standards and policy compliance at the hotel.
Ensure bank deposits are completed according to company policy.
Conduct competitive surveillance, including Sales Drive Bys.
Review in-house rates.
Follow federal, state, and local employment-related laws and regulations.
Perform duties in all aspects of hotel operations as needed.
Directly manage an Assistant General Manager / Team Leader.
Monitor guest experience and social media websites, respond to postings promptly and appropriately, and address issues.