General Manager-203100

ESA Management•Madison, WI

12d

About The Position

The General Manager is responsible for the overall success of the hotel, including guest satisfaction, customer experience, associate satisfaction, financial goals, and the property's reputation. The role upholds company brand standards and provides leadership to property associates, helping ensure the hotel is an exceptional workplace. The General Manager oversees hotel operations, guest issue resolution, room readiness and cleanliness, brand standards, staffing, training, associate performance, purchasing, labor, cash management, payment collection, lead generation, and policy compliance. The role also monitors guest feedback and social media, manages an Assistant General Manager or Team Leader, and performs duties across hotel operations as needed.

Requirements

At least three years of related hospitality management or related-field experience.
Customer experience required.
Valid driver's license and successful completion of a motor vehicle check.
Ability to read, write, and speak English and understand basic instructions.
Ability to write effective, grammatically correct short correspondence and memos.
Ability to present information in one-on-one and small-group situations.
Ability to communicate professionally with guests, associates, supervisors, and others.

Nice To Haves

Two-year degree highly preferred.
Basic computer and software knowledge, including email, word processing, and spreadsheet software.
Ability to organize multiple projects, prioritize tasks, and meet deadlines.
Ability to manage and direct staff in daily job tasks.
Conversational or proficient Spanish; conversational Spanish is beneficial.

Responsibilities

Promote commitment to providing guests with the best possible experience and resolve guest issues consistently with company goals.
Ensure rooms are Guest Ready, maintain cleanliness standards and public areas and grounds, complete the Green Shield program on schedule, and meet or exceed brand standards.
Complete daily room and Guest Ready room inspections.
Manage ESA Brand Standards and processes and pursue continuous improvement.
Follow proper recruiting, interviewing, screening, reference checking, and hiring procedures.
Onboard and train new associates, including compliance with Best Day Ever and Extended Stay University training.
Promote a positive work environment through teamwork, leading by example, and recognizing associates.
Partner with the District Manager to support associate performance through coaching, counseling, and consistent and fair enforcement of company policies.
Conduct daily team meetings to communicate company updates and hotel needs.
Provide team members with the tools and supplies needed to perform their jobs.
Maintain appropriate PAR levels through Daily Visual Management and prepare for order cycles, including timely receipt of purchase orders.
Ensure purchases are within budget and made through approved vendors.
Manage room availability and keep guest rooms in service.
Control labor expenses by approving Daily Punches on time and using the Productivity report to monitor and adjust staffing against company labor standards.
Manage cash, including collecting in-house guest balances, and ensure Corporate Lodging procedures are followed to collect payment on time.
Meet quality lead-generation quotas by ensuring GSRs collect company names at check-in, mining in-house leads, maintaining in-house accounts, conducting competitive surveillance, and monitoring the market for business opportunities.
Uphold and enforce ESA standards and policies at the hotel.
Ensure bank deposits are completed in accordance with company policy.
Complete competitive surveillance, including Sales Drive Bys.
Review in-house rates and comply with federal, state, and local employment laws and regulations.
Perform duties across hotel operations as needed.
Directly manage an Assistant General Manager or Team Leader.
Review and monitor guest experience and social media websites, respond to postings in a timely and appropriate manner, and address issues.

Benefits

Weekly pay
Competitive wages
Great working environment
Employee recognition programs
Medical insurance
Dental insurance
Vision insurance
Health care and dependent care flexible spending accounts
Employer-paid basic life and AD&D insurance
Employer-paid long-term disability
Optional employee-paid voluntary benefits, including short-term disability buy-up, long-term disability, supplemental life insurance, and dependent life insurance
401(k) savings plan
Paid time off
Employee Assistance Program (EAP)
Employee Perks Program offering discounts to major companies