General Manager-203100

ESA Management•Cranberry Township, PA

10d

About The Position

The General Manager is responsible for the hotel's overall success, guest satisfaction, customer experience, associate satisfaction, financial goals, property reputation, and compliance with company brand standards. The role provides leadership to property associates and works to make the hotel an exceptional workplace. The General Manager oversees guest service and hotel operations, including cleanliness and room readiness, brand standards, recruiting and training, team performance, staffing and labor costs, purchasing and inventory, cash management, payment collection, lead generation, and competitive surveillance. The role directly manages an Assistant General Manager or Team Leader and performs duties across hotel operations as needed.

Requirements

At least three years of related hospitality management or related-field experience.
Customer experience required.
Valid driver's license and successful completion of a motor vehicle check.
Ability to read, write, and speak English and comprehend basic instructions.
Ability to write effective, grammatically correct short correspondence and memos.
Ability to present information in one-on-one and small-group situations.
Ability to communicate professionally with guests, associates, supervisors, and others as needed for effective property operations.

Nice To Haves

Two-year degree highly preferred.
Basic computer and software knowledge, including e-mail, word processing, and spreadsheet software.
Ability to organize projects, manage and prioritize multiple tasks, and meet deadlines.
Ability to manage and direct staff in daily job tasks.
Conversational or proficient Spanish; conversational Spanish is beneficial.

Responsibilities

Promote a strong commitment to providing guests with the best possible experience and resolve guest issues in line with company goals.
Ensure rooms are Guest Ready, uphold cleanliness standards, maintain public areas and grounds, complete the Green Shield program on schedule, and meet or exceed brand standards.
Complete daily room and Guest Ready room inspections.
Manage ESA Brand Standards and processes and pursue continuous improvement.
Follow proper recruiting, interviewing, screening, reference-checking, and hiring procedures.
Onboard and train new associates, including compliance with Best Day Ever and Extended Stay University training courses.
Promote a positive work environment through teamwork, leading by example, and recognizing associates.
Partner with the District Manager to support associate performance through coaching, counseling, and consistent, fair enforcement of company policies.
Conduct daily team meetings to communicate company updates and hotel needs.
Provide team members with the tools and supplies needed to perform their jobs.
Maintain appropriate PAR levels using Daily Visual Management, prepare for weekly or monthly order cycles, and ensure timely receipt of purchase orders.
Keep purchases within budget and use approved vendors.
Manage room availability to keep guest rooms in service.
Control labor expenses by timely approval of Daily Punches and use of the Productivity report to adjust staffing in line with company labor standards.
Manage cash, including collecting in-house guest balances and ensuring Corporate Lodging payment-collection procedures are followed.
Meet quality lead-generation quotas by ensuring GSRs collect company names at check-in, mining in-house leads, maintaining in-house accounts, conducting competitive surveillance, and monitoring market opportunities.
Uphold and enforce ESA standards and policies at the hotel.
Ensure bank deposits are completed according to company policy.
Complete competitive surveillance, including Sales Drive Bys.
Review in-house rates.
Comply with federal, state, and local employment-related laws and regulations.
Perform duties in all aspects of hotel operations as needed.
Directly manage an Assistant General Manager or Team Leader.
Review and monitor guest experience and social media websites, respond to postings appropriately and promptly, and address issues.

Benefits

Weekly pay
Competitive wages
Great working environment
Employee recognition programs
Medical insurance
Dental insurance
Vision insurance
Health care and dependent care flexible spending accounts
Employer-paid basic life and AD&D insurance
Employer-paid long-term disability
Optional employee-paid voluntary benefits, including short-term disability buy-up, long-term disability, supplemental life insurance, and dependent life insurance
401(k) savings plan
Paid time off
Employee Assistance Program (EAP)
Employee Perks Program offering discounts to major companies