General Manager-203100

Extended Stay America • Cranberry Township, PA

11d

About The Position

Responsible for the overall success of the hotel, including guest satisfaction, customer experience, associate satisfaction, financial goals, and maintaining the property's reputation and company brand standards. Provides leadership to property associates and works to ensure the hotel is viewed as an exceptional workplace. The role oversees hotel operations, guest service and room readiness, hiring and training, team performance, purchasing and inventory, labor and cash management, lead generation, and compliance with company standards and policies. The General Manager also directly manages an Assistant General Manager / Team Leader and performs duties across hotel operations as needed.

Requirements

• At least three years of related hospitality management or related-field experience.
• Customer experience required.
• Valid driver's license.
• Successfully pass a motor vehicle check.
• Read, write, and speak English and comprehend basic instructions.
• Write effective, grammatically correct short correspondence and memos.
• Present information in one-on-one and small-group situations to customers, clients, and associates.
• Communicate professionally with guests, associates, supervisors, and others as needed for effective property operations.

Nice To Haves

• A two-year degree is highly preferred.
• Basic knowledge of computers and software, including email, word processing, and spreadsheet software.
• Ability to organize multiple projects, manage and prioritize tasks, and meet deadlines.
• Ability to manage and direct staff in daily job tasks.
• Conversational or proficient Spanish; conversational Spanish is also described as beneficial.

Responsibilities

• Demonstrate and promote commitment to providing the best possible guest experience.
• Resolve guest-related issues consistently with company goals and objectives.
• Ensure rooms are Guest Ready, maintain cleanliness, public areas, and grounds, and complete the Green Shield program on schedule while meeting or exceeding brand standards.
• Complete daily room and Guest Ready room inspections.
• Manage ESA Brand Standards and processes and pursue continuous improvement.
• Ensure recruiting, interviewing, screening, reference checking, and hiring procedures are followed.
• Onboard and train new associates, including compliance with Best Day Ever and Extended Stay University training courses.
• Promote a positive work environment through teamwork, leading by example, and recognition.
• Partner with the District Manager to support associate performance through coaching, counseling, and fair, consistent enforcement of company policies.
• Conduct daily team meetings to communicate company updates and hotel priorities.
• Provide team members with the tools and supplies needed to perform their jobs.
• Maintain appropriate PAR levels through Daily Visual Management; prepare for order cycles, receive purchase orders timely, and ensure purchases are within budget and made through approved vendors.
• Manage room availability and keep all guest rooms in service.
• Control labor expenses by approving Daily Punches timely and using productivity reports to monitor and adjust staffing in line with company standards.
• Manage cash, collect in-house guest balances, and ensure Corporate Lodging procedures support timely payment collection.
• Achieve quality lead-generation quotas by ensuring GSRs collect company names at check-in, mining in-house leads, maintaining in-house accounts, conducting competitive surveillance, and monitoring market opportunities.
• Uphold and enforce ESA standards and policy compliance at the hotel.
• Ensure bank deposits are completed according to company policy.
• Complete competitive surveillance, including sales drive-bys.
• Review in-house rates.
• Comply with federal, state, and local employment laws and regulations.
• Perform duties in all aspects of hotel operations as needed.
• Directly manage an Assistant General Manager / Team Leader.
• Review and monitor guest experience and social media websites, respond appropriately and timely to postings, and address issues.

Benefits

• Weekly pay
• Competitive wages
• Great working environment
• Employee recognition programs
• Medical insurance
• Dental insurance
• Vision insurance
• Health care and dependent care flexible spending accounts
• Employer-paid basic life and AD&D insurance
• Employer-paid long-term disability
• Optional employee-paid voluntary benefits, including short-term disability, buy-up long-term disability, supplemental life insurance, and dependent life insurance
• 401(k) savings plan
• Paid time off
• Employee Assistance Program (EAP)
• Employee Perks Program offering discounts to major companies

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed