BMW Manager of Operations

Walser Automotive Group•Wichita, KS

About The Position

Walser Auto Campus is seeking a General Manager to lead its BMW and MINI dealership operations at a nine-brand luxury automotive campus in Wichita, Kansas. The role is suited to an accomplished automotive leader or a high-performing General Sales Manager or Fixed Operations leader ready to advance into executive dealership leadership. The General Manager is accountable for overall dealership performance, profitability, customer satisfaction, operational excellence, and employee development, while building a culture centered on people, accountability, and strong customer experiences. The position includes leading dealership departments, developing operating plans, reviewing forecasts and financial performance, maintaining manufacturer and business-partner relationships, and managing staffing and operational controls. The General Manager will also support escalated customer concerns, uphold safety and customer-experience standards, and represent Walser’s vision to employees, customers, and business partners. Relocation packages are available. Estimated annual earnings are $140,000–$200,000 or more, consisting of a competitive base salary and performance incentives. Walser describes itself as a family-owned company with more than 70 years of success and offers onboarding, leadership development, operational support, and opportunities for career advancement.

Requirements

At least 5 years of automotive leadership experience with a track record of success.
Proven ability to lead multiple departments and influence organizational performance.
Strong business acumen and financial management capabilities.
Exceptional communication, coaching, and relationship-building skills.
High energy, accountability, and a passion for developing others.
Valid driver's license and acceptable driving record.
Ability to thrive in a fast-paced environment while balancing multiple priorities.
Demonstrated ability to navigate complex business challenges and lead through change.
Availability to work evenings, weekends, and holidays as business needs require.

Nice To Haves

Experience as an automotive General Manager, General Sales Manager, or Fixed Operations leader.

Responsibilities

Manage and maintain relationships with BMW and MINI OEMs and manufacturer representatives.
Lead daily, monthly, and annual performance across dealership departments to support profitability, customer satisfaction, and operational excellence.
Hold regular management meetings to promote alignment, communication, and cross-functional collaboration.
Develop annual dealership operating plans and present them for approval.
Review departmental forecasts and financial performance for alignment with business objectives.
Provide weekly business updates and ensure accurate, timely monthly financial statements.
Build and implement merchandising strategies and cost-effective marketing initiatives.
Maintain relationships with manufacturers, financial institutions, and internal partners.
Support and resolve escalated customer concerns and promote a customer-first culture.
Oversee dealership appearance standards, administrative processes, and safety compliance.
Optimize sales, service, and parts operations in response to market conditions and business goals.
Manage budgets, monitor competition, and contribute to strategic growth initiatives.
Oversee operational controls, cash-flow-related assets, and sales contract compliance.
Develop employees through coaching, performance evaluations, and leadership training.
Manage staffing, including hiring, scheduling, compensation administration, and performance management.
Partner with Human Resources on compliance, employee relations, and company initiatives.
Ensure Walser processes and customer-experience standards are consistently followed across departments.
Represent and communicate Walser’s vision to employees, customers, and business partners.
Lead by example and foster growth, accountability, safety, and professionalism.
Perform additional duties, projects, and responsibilities as assigned.

Benefits

Competitive base salary plus performance incentives; estimated annual earnings of $140,000–$200,000 or more.
Relocation package available.
Medical, dental, and vision coverage.
Health Savings Account (HSA) and Flexible Spending Account (FSA).
401(k) with company match.
Company-paid life insurance.
Paid time off (PTO).
Fertility and adoption assistance up to $10,000.
Volunteer opportunities through the Walser Foundation.
Leadership development and executive coaching opportunities.
Structured onboarding, ongoing leadership development, and operational support.
Career growth and advancement opportunities.