Salesperson - BMW OF CHATTANOOGA

Sonic Automotive•Chattanooga, TN

12h

About The Position

The Salesperson (eSales Agent) at BMW of Chattanooga generates sales appointments with customers who contact the dealership online about purchasing new or pre-owned vehicles. The role delivers a premium customer experience by responding to inquiries promptly, professionally, accurately, and courteously. It uses lead-management tools, CRM software, and the internet to manage inquiries, update customer files, and track customer interest. The agent is trained on the dealership’s products and services and develops knowledge of inventory, financing, and incentive programs. The company describes its environment as offering a large advertising budget, easy-to-use systems, and a great work environment.

Requirements

Be authorized to work in the USA.
Perform duties and responsibilities safely.
Demonstrate the ability to pass pre-employment testing, including background checks, MVR, drug test, and credit report.
Have a valid driver license.
Be able to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

Respond to internet inquiries with courtesy, accuracy, and professionalism.
Enter customer inquiry data promptly and accurately into the CRM.
Generate sales appointments.
Conduct phone surveys to assess customer preferences and quality of experience.
Effectively use lead-management tools.
Compile necessary reports, forms, and other documentation on time.
Provide a high degree of customer satisfaction and deal honestly and ethically with customers.
Perform other job-related duties as assigned.
Manage inquiry flow, update customer files, and track customer interest using lead-management tools, CRM software, and the internet.
Develop knowledge of dealership products and services, inventory, financing, and incentive programs.