Salesperson - BMW OF CHATTANOOGA
About The Position
The Salesperson is responsible for generating sales appointments with customers who contact the dealership online about purchasing new or pre-owned vehicles. The role delivers a premium customer experience by responding to inquiries promptly, professionally, accurately, and courteously. The eSales Agent uses lead management tools, CRM software, and the internet to manage incoming inquiries, update customer files, and track customer interest. The agent will be trained on the dealership’s products and services and will develop knowledge of inventory, financing, and incentive programs. The company describes its systems as easy to use and its work environment as great, and notes that it offers a large advertising budget.
Requirements
- Applicants must be authorized to work in the USA.
- Applicants must perform duties and responsibilities safely.
- Applicants must be able to pass pre-employment testing, including background checks, an MVR check, a drug test, and a credit report check.
- Applicants must have a valid driver license.
- Individuals must be able to perform each essential duty satisfactorily, with reasonable accommodations available for individuals with disabilities.
Responsibilities
- Respond to internet inquiries with courtesy, accuracy, and professionalism.
- Enter customer inquiry data promptly and accurately into the CRM.
- Generate sales appointments.
- Conduct phone surveys to assess customer preferences and quality of experience.
- Effectively use lead management tools.
- Compile necessary reports, forms, and other documentation on time.
- Provide a high degree of customer satisfaction and act ethically and honestly in dealings with customers.
- Perform other job-related duties as assigned.
- Manage inquiry flow, update customer files, and track customer interest using lead management tools, CRM software, and the internet.
- Develop knowledge of the dealership’s products, services, inventory, financing, and incentive programs.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
