Salesperson - BMW OF CHATTANOOGA

Sonic Automotive•Chattanooga, TN

1d•$65,000 - $90,000

About The Position

The Salesperson (also described as an eSales Agent or Sales Agent) generates sales appointments with customers who contact the dealership online about purchasing new or pre-owned vehicles. The role delivers a premium customer experience by responding to inquiries promptly, professionally, accurately, and courteously. It uses lead management tools, CRM software, and the internet to manage inquiries, update customer files, and track customer interest. The employee will be trained on the dealership’s products and services and will learn about its inventory, financing, and incentive programs. The dealership describes its systems as easy to use and its work environment as great.

Requirements

Must be able to perform each essential duty satisfactorily.
Must have the knowledge, skills, and abilities representative of the listed requirements.
Must be authorized to work in the USA.
Must perform duties and responsibilities safely.
Must be able to pass pre-employment testing, including background checks, an MVR check, a drug test, and a credit report.
Must have a valid driver license.

Responsibilities

Respond to internet inquiries with courtesy, accuracy, and professionalism.
Promptly and accurately enter customer inquiry data into the CRM.
Generate sales appointments.
Conduct phone surveys to assess customer preferences and the quality of the customer experience.
Effectively use lead management tools.
Compile necessary reports, forms, and other documentation on time.
Perform other job-related duties as assigned.
Act ethically, provide a high degree of customer satisfaction, and be honest when dealing with customers.
Use CRM software and the internet to manage inquiry flow, update customer files, and track customer interest.
Develop knowledge of the dealership’s products, services, inventory, financing, and incentive programs.