Assistant General Manager

Bluemont Group, LLC. • Smyrna, TN

14d • $16 - $18

About The Position

The Assistant General Manager is the General Manager’s right hand at a Bluemont Group Dunkin’ franchise restaurant. This role leads the team through busy shifts, including the morning rush, and develops the skills needed to run a restaurant. The assistant manager helps hire and train employees, manages shift execution, and learns to oversee labor, food cost, and cash with guidance from the General Manager. The position also supports food safety, cleanliness, preventive maintenance, and Dunkin’ operating standards. Opening and closing shifts, early mornings, and weekends are part of restaurant management; hours vary by location and day, with restaurants open as early as 4 a.m. and as late as 11 p.m. The minimum age is 18.

Requirements

• Supervisory experience in a restaurant, QSR, or retail setting.
• Ability to make sound decisions under pressure and explain them to the team.
• Ability to give honest feedback and handle conflict calmly.
• Availability to work opening and closing shifts, including early mornings and weekends.
• Ability to stand, bend, and move for a full shift and lift and carry supplies.
• Must be at least 18 years old.

Nice To Haves

• Dunkin’ or other QSR management experience.
• Current ServSafe® certification.
• Ability to speak a second language.

Responsibilities

• Lead shifts on the floor, including drive-thru operations and the morning rush.
• Help the General Manager hire, train, and cross-train Crew Members and Shift Leaders.
• Coach the team, recognize successes, and address performance issues promptly and fairly.
• Maintain Dunkin’ standards for quality, speed, and cleanliness on every shift.
• Implement new menu items, promotions, and marketing on time.
• Control labor, food cost, and cash; review results with the General Manager and plan corrective actions.
• Support the safety of team members and guests through food safety, cleanliness, and preventive maintenance.
• Earn and maintain ServSafe® certification.

Benefits

• Weekly pay.
• Paid vacation.
• 401(k) plan with matching contributions.
• Free coffee and meals while working.
• Off-shift discounts.
• Competitive benefits package.
• Hands-on coaching from the General Manager on labor, food cost, and cash control.
• A stated career progression from Assistant Manager to General Manager to District Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed