Retail General Manager Hampton VA

Office Depot•Hampton, VA

About The Position

The Retail General Manager owns the store’s results for sales, services, operating profit, and customer and community relationships. The role is accountable for sales performance, identifying sales opportunities, and implementing store strategies to achieve sales and operational goals, increase conversion rates, and drive customer traffic. The General Manager leads the customer experience and service culture while overseeing hiring, associate training and development, talent assessment, succession planning, performance management, and workplace relations. The General Manager leads and motivates associates, provides coaching and constructive feedback, and fosters a positive, inclusive environment. The role builds relationships with local customers and small and medium businesses through community engagement and in-store events. It also oversees staffing, scheduling, inventory, assets, expenses, merchandise flow, replenishment, merchandising, store operations, and execution of company standards. As an External Key Carrier, the General Manager supports building and associate safety and security and performs opening and closing duties. The position requires completion of management training and applicable sales and role-specific certifications, as well as compliance with safety and legal requirements.

Requirements

High school diploma or equivalent required.
2–4 years of management experience, or equivalent skills gained through an internal development program.
Strong business acumen and sound judgment, with proven people-management abilities.
Demonstrated leadership skills and ability to lead, coach, and positively influence at all levels while working independently and as part of a team.
Excellent verbal and written communication skills.
Strong planning, prioritization, and execution skills in a fast-changing, often ambiguous environment.
Proficiency with computers, job-related technology, and POS systems for accessing and processing information and merchandise.
Ability to complete management training and obtain and maintain required Sales Leader and position-specific certifications.
Ability to meet applicable safety, employment, and legal compliance requirements.

Nice To Haves

Bachelor’s degree in Business, Marketing, Retail Management, or a related field.

Responsibilities

Lead, coach, and inspire associates to build trust, brand loyalty, and an exceptional customer service experience.
Create and manage a sales-focused environment through associate training and development at all levels.
Assess and develop store talent, build talent bench strength, and maintain a succession plan.
Observe, listen to, and engage with customers; follow up to ensure satisfaction and resolve issues appropriately.
Ensure associates have and effectively use the information, training, certifications, tools, and systems needed to meet customer needs.
Engage with the local community to build client relationships, improve retention, and increase brand awareness and loyalty.
Manage associate performance, talent assessment, development, recognition, and performance appraisals; provide timely developmental feedback.
Promote an inclusive environment that embraces diversity and encourages creative and innovative thinking and appropriate risk-taking.
Provide direction, coaching, and real-time performance counseling; manage associate conflicts and partner with business partners as needed.
Increase sales and profitability and manage sales performance and opportunities.
Plan staffing needs using the labor model and workforce management system to support effective, cost-efficient scheduling.
Manage inventory, assets, and expenses using financial controls and review operational processes, including receiving, data entry, cash handling, and payroll control.
Manage merchandise flow-through and replenishment processes.
Oversee merchandising, store operations, and execution of store and company standards; maintain a neat, clean, well-stocked store and appropriate signage, labeling, and merchandise presentation.
Lead daily, weekly, and monthly store meetings to communicate company initiatives, policies, procedures, and store operations updates.
Ensure associates understand company benefits, directives, and programs.
As an External Key Carrier, help ensure building and associate safety and security during the absence of others or in conjunction with other managers.
Perform opening and closing duties, including alarm activation and deactivation, cash handling, daily store balancing, and other system processes.
Obtain and maintain Sales Leader certification and other required position-specific certifications; complete management training, including Anti-Harassment and Discrimination and Code of Ethics training.
Comply with OSHA, workers’ compensation, wage and hour, I-9, and other legal requirements.
Support the company’s operational safety culture by working safely and addressing potential hazards or concerns.
Perform other duties as assigned.