Retail General Manager Hampton VA

Office Depot • Hampton, VA

10d • $50,500 - $76,000

About The Position

The General Manager at an Office Depot OfficeMax location owns the store’s results for sales, services, operations profit, and customer and community relationships. The role develops store strategies to meet sales and operational goals, improve conversion rates, increase customer traffic, and maximize sales and profitability while delivering a strong customer experience and sales-service culture.

The General Manager leads hiring, associate training and development, talent assessment, performance management, recognition, and succession planning. The role coaches and motivates associates, resolves associate and customer concerns, fosters an inclusive workplace, and supports company change initiatives. It also builds local community and small- and medium-business relationships through engagement and in-store events.

The position is responsible for merchandising, inventory, staffing, store operations, financial controls, and execution of company standards. As an External Key Carrier, the General Manager helps ensure building and associate safety and security and performs opening and closing duties. The position also completes required management and role-specific training and certifications and complies with applicable legal and safety requirements.

Requirements

• High school diploma or equivalent required.
• 2–4 years of management experience, or equivalent skills gained through an internal development program.
• Strong business acumen and sound judgment, with proven people-management abilities.
• Demonstrated leadership ability to lead, coach, and positively influence at all levels, working independently and as part of a team.
• Excellent verbal and written communication skills.
• Strong planning, prioritization, and execution skills in a fast-changing, often ambiguous environment.
• Proficiency with computers, job-related technology, and POS systems for accessing and processing information and merchandise.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Retail Management, or a related field.

Responsibilities

• Lead, coach, and inspire associates to build trust, brand loyalty, and an exceptional customer-service experience.
• Create and manage a sales-focused environment through associate training and development; assess talent and build succession plans.
• Observe, listen to, and interact with customers, follow up on satisfaction, and resolve issues; ensure effective use of required customer-service information, training, tools, and systems.
• Engage with the local community and host in-store events to build client relationships, improve retention, and increase brand awareness and loyalty.
• Manage associate performance, talent development, and recognition; provide coaching and counseling, address conflicts, and partner with business partners as needed.
• Promote a diverse and inclusive environment that encourages creative and innovative thinking.
• Increase sales and profitability and plan staffing using the labor model and workforce management system.
• Manage inventory, assets, and expenses using financial controls; review receiving, data entry, cash handling, payroll control, merchandise flow-through, and replenishment processes.
• Conduct performance appraisals and provide timely developmental feedback.
• Manage merchandising and store operations, execute company standards, and maintain store appearance, signage, labeling, and merchandise presentation.
• Lead daily, weekly, and monthly store meetings to communicate company initiatives, policies, procedures, operational updates, benefits, and programs.
• As an External Key Carrier, help maintain building and associate safety and security and perform opening and closing responsibilities, including alarm activation and deactivation, cash handling, store balancing, and system processes.
• Obtain and maintain Sales Leader and other required position-specific certifications; complete management training and comply with OSHA, workers’ compensation, wage and hour, I-9, and other legal requirements.
• Perform other duties as assigned.

Benefits

• Competitive salaries
• Benefits package, including a 401(k)
• Opportunities to move and grow within the organization
• Potential eligibility to participate in an incentive program, subject to its terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED