Assistant General Manager

Lodgco Hospitality•Grand Rapids, MI

14d•$44,000 - $49,000•Onsite

About The Position

The Assistant General Manager assists the General Manager with all hotel operations at Hampton Inn & Suites - Grand Rapids Downtown. The role may act as Manager on Duty and oversee hotel operations when the General Manager is absent. The Assistant General Manager supports administrative and human resources duties, revenue management, staff accountability, guest service, training, sales, financial and operational controls, and the resolution of hotel discrepancies. The position may manage all employees or assigned departments and requires variable hours based on hotel needs.

Requirements

2–3 years of hotel experience, preferably in a supervisory role.
Valid driver’s license and safe driving record.
Satisfactory criminal background screening.
Professional references.
Strong leadership and teamwork abilities.
Verbal and written communication skills.
Computer software skills.
Time management and problem-solving skills.
Self-motivated, well organized, and goal-oriented.

Nice To Haves

Hospitality degree preferred.

Responsibilities

Act as Manager on Duty and be responsible for hotel operations when the General Manager is absent.
Assist the General Manager with hotel, administrative, and human resources duties.
Analyze and resolve work problems to achieve work-related goals.
Participate in revenue management decisions and hold staff accountable for achieving revenue goals.
Ensure Front Desk employees follow rate and credit policies and procedures.
Maintain knowledge of brand operating systems.
Assist with the daily credit report and review the bucket and all accounts receivable accounts.
Maintain online ordering of food, housekeeping, maintenance, and other supplies.
Assist the sales manager in selling the hotel to groups, meetings, and extended-stay guests.
Review discrepancy reports daily and take steps to resolve and eliminate discrepancies.
Set up and regularly audit controls, including overtime, safety deposit boxes, master keys, and banks, to ensure accuracy and completeness.
Know all emergency procedures and how to act on them.
Help ensure staff continue learning the importance of excellent guest service and implement training programs.
Report unusual occurrences or requests to the General Manager immediately.
Manage all employees or assigned individual departments, as applicable.