General Manager
About The Position
The General Manager leads and maintains the collision center’s day-to-day operations in compliance with established policies and procedures, while providing an exceptional customer experience. The role plans and implements daily operations to meet overall KPIs and insurance metrics, coaches and empowers team members, and maintains high standards of professionalism and service. The General Manager leads by example and ensures effective alignment among team members to support a successful customer experience. The position oversees the facility’s operating budget, sales and financial objectives, staffing and performance, repair estimates and capacity, facility upkeep, equipment maintenance, safety, training, and customer satisfaction follow-up. Duties and responsibilities may change at any time, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- Post-secondary education or equivalent.
- Proven leadership experience in a collision repair environment or similar role.
- Attention to detail and a high degree of accuracy.
- Ability to consistently demonstrate a successful client experience.
- Clear verbal and written communication skills.
- Ability to motivate others using effective coaching tools and management skills.
Responsibilities
- Ensure consistent execution of the WOW (Wow Operating Way) plan.
- Prepare and manage the collision center’s annual and monthly operating budgets.
- Forecast, target, and track monthly sales, profit, and expense objectives.
- Conduct formal annual and informal monthly performance reviews.
- Monitor and maintain accounts payable and accounts receivable for the collision center.
- Maintain a clean and organized repair facility.
- Monitor required maintenance for shop equipment, including the paint booth.
- Provide staff training as necessary.
- Ensure staff wear proper safety gear and follow the dress code.
- Open and close the facility daily according to established procedures.
- Conduct or coordinate daily production meetings or walks to confirm throughput and delivery dates.
- Manage estimates to ensure labor mix meets established standards and manage store capacity.
- Lead and manage repair facility personnel.
- Facilitate monthly Health & Safety and staff meetings, and attend monthly managers’ meetings.
- Attend training, information sessions, and workshops recommended by the Senior Leadership Team.
- Review store CSI performance and follow up within 24 hours.
- Provide an exceptional customer experience and maintain high standards of professionalism.
- Coach and empower team members to support their performance and success.
Benefits
- Annual paid time off (PTO), including up to 80 hours annually.
- Two weeks of paid parental leave for full-time employees who work at least 30 hours per week.
- Six paid holidays annually.
- Medical, prescription drug, dental, and vision insurance; coverage is described as effective on Day 1 in one benefits listing.
- 401(k) retirement plan with company match.
- Employer-paid short-term disability and life insurance.
- Additional voluntary life insurance.
- Continuing education opportunities.
- Free prescription or non-prescription safety glasses annually.
- Annual voluntary uniform stipend.
- Voluntary daily pay option.
- Potential bonus opportunities tied to individual or business initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
