Assistant General Manager
About The Position
Bluemont Group, a local Dunkin’ franchisee, is hiring an Assistant General Manager (also described as an Assistant Restaurant Manager). The role is the General Manager’s right hand, leading restaurant shifts and helping manage the team and business. It provides hands-on experience with hiring and training, labor, food cost, and cash control, preparing the successful candidate to advance to General Manager and potentially District Manager. The restaurant operates as early as 4 a.m. and as late as 11 p.m.; hours vary by location and day. Opening and closing shifts, early mornings, and weekends are part of restaurant management. Applicants must be at least 18. The position requires standing, bending, moving, and lifting and carrying supplies for a full shift. The Assistant General Manager must earn and maintain ServSafe® certification.
Requirements
- Supervisory experience in a restaurant, QSR, or retail setting.
- Ability to make sound decisions under pressure and explain them to the team.
- Ability to provide honest feedback and handle conflict calmly.
- Availability to work opening and closing shifts, including early mornings and weekends.
- Ability to stand, bend, and move for a full shift and lift and carry supplies.
- Must be at least 18 years old.
Nice To Haves
- Dunkin’ or other QSR management experience.
- Current ServSafe® certification.
- A second language.
Responsibilities
- Lead shifts on the floor, including drive-thru operations and the morning rush.
- Help the General Manager hire, train, and cross-train Crew Members and Shift Leaders.
- Coach the team, recognize successes, and address performance issues promptly and fairly.
- Maintain Dunkin’ standards for quality, speed, and cleanliness on every shift.
- Implement new menu items, promotions, and marketing on time.
- Control labor, food cost, and cash; review results with the General Manager and plan corrective actions.
- Promote team and guest safety through food safety, cleanliness, and preventive maintenance.
- Earn and maintain ServSafe® certification.
Benefits
- Weekly pay.
- Paid vacation.
- 401(k) plan with matching contributions.
- Free coffee and meals while working.
- Off-shift discounts.
- Competitive benefits package.
- Hands-on coaching from the General Manager on labor, food cost, and cash control.
- A clear career progression: Assistant Manager to General Manager to District Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
