Front Desk Receptionist Jobs

About The Position

Requirements

• Professional demeanor and ability to provide courteous service to all patients.
• Familiarity with HIPAA regulations and patient confidentiality standards.
• Willingness to support chiropractic health philosophy.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong communication skills and comfort interacting with diverse patients.
• Proficient in typing and quick to learn EMR and billing systems.
• Self-starter capable of working independently the majority of the time.
• High school diploma or GED required.
• 2–3 years of experience working with the public, preferably in a medical office setting.

Nice To Haves

• Chiropractic office experience preferred.

Responsibilities

• Greet patients, make eye contact, smile, and provide a welcoming experience.
• Explain available services and payment categories.
• Schedule appointments and confirm new patient or missed appointment calls.
• Answer incoming phone calls and route appropriately.
• Input and verify patient demographics and insurance information.
• Collect copays, deductibles, and outstanding balances at time of service.
• Apply payments and zero out balances.
• Notify patients of balances and collect as needed.
• Sign patients in and out.
• Coordinate referrals (e.g., MRI, pain management) and insurance authorizations.
• Perform scanning, filing, and daily audits.
• Check and respond to emails within 24 hours.
• For auto patients: collect ID, police report, insurance, third-party info, MedPay, attorney info, and ensure liens are signed and faxed.
• Coordinate end-of-day duties including sign-in sheets, aging AR reports, deposit slips, and daily checklists, ensuring all records and financials reconcile.
• Work closely with the CA and doctor to manage patient flow and reduce wait times.