Front Desk Receptionist
About The Position
Lowcountry Oncology Associates is seeking a Front Desk Receptionist to support its mission of delivering high-quality, compassionate cancer care in the community. The receptionist greets and directs patients and visitors in accordance with HIPAA and company policies, provides clinic and appointment information, and communicates with other departments. The role updates patient information and forms, enters information for new and established patients, and assists patients with completing medical history and other information forms. The position is based at the West Ashley clinic on Sam Rittenberg Boulevard. Occasional travel to the organization’s other locations in Summerville, North Charleston, and Mount Pleasant may be required based on business needs. The receptionist may also float to other clinics and assist with training front desk staff.
Requirements
- High school diploma.
- At least one year of customer service experience.
- Customer-service orientation.
- Excellent telephone etiquette.
- Ability to interact effectively and supportively with people from all backgrounds.
- Knowledge of patient billing procedures.
- Experience with office equipment.
- Healthcare receptionist experience is preferred.
Nice To Haves
- Receptionist experience in a healthcare setting.
Responsibilities
- Answer telephones, screen callers, relay messages, and greet visitors.
- Promote accuracy and efficiency in front desk procedures and paperwork.
- Register patients according to LOA protocols.
- Explain clinic policies to patients and receive and deliver messages.
- Assist patients with accurately completing required forms and documents.
- Handle and manage the flow of information from doctors’ offices and healthcare establishments.
- Maintain clients’ privacy and dignity and ensure confidentiality at all times.
- Organize and maintain forms, office stationery, and paper documents needed for front desk activities.
- Schedule follow-up and treatment appointments.
- Travel to satellite locations and float to other clinics as needed.
- Assist with training front desk staff.
- Take on additional responsibilities as assigned to support the organization’s mission.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
