Front Desk Receptionist

Serenity Mental Health Centers•Chandler, AZ

11d

About The Position

The Front Desk Receptionist is the first point of contact for visitors and guests, helping ensure they feel welcome, heard, and supported. The role involves checking people in, answering calls, maintaining visitor information, assisting with forms, and responding to general questions. The receptionist also maintains a clean, calm, and welcoming front area, uses scheduling software and office technology, and supports the team wherever needed. The employer provides training for candidates without industry-specific experience and seeks someone with dedication, a positive attitude, and a commitment to meaningful service. A successful criminal background check and drug screening are required upon hire.

Requirements

At least 1 year of experience in fast-paced, service-oriented roles.
High school diploma or GED.
Calm energy, attention to detail, and a strong team spirit.
Ability to multitask and stay organized in a busy environment.
Comfort using digital tools such as email, scheduling systems, and databases.
A strong sense of privacy and confidentiality, or willingness to learn.
Successful criminal background check and drug screening upon hire.

Responsibilities

Greet visitors and guests warmly and professionally.
Update and verify visitor information with every interaction.
Assist visitors with forms and answer general questions.
Build rapport with visitors by remembering their names, stories, and preferences.
Maintain a clean, calm, and welcoming front area.
Use scheduling software and office technology efficiently.
Help the collaborative team wherever needed.