Front Desk Receptionist

Serenity Mental Health Centers•Fort Worth, TX

About The Position

The Front Desk Receptionist is the first point of contact for visitors and guests, helping create a welcoming and supportive experience. The role includes checking people in, answering calls, verifying visitor information, assisting with forms, and responding to general questions. The receptionist builds rapport with visitors, maintains a clean and calm front area, uses scheduling software and office technology, and assists the team as needed. No specialized industry experience is required; training will be provided. The position requires a successful criminal background check and drug screening upon hire.

Requirements

  • At least 1 year of experience in a fast-paced, service-oriented role.
  • High school diploma or GED.
  • Calm energy, attention to detail, and a strong team spirit.
  • Ability to multitask and stay organized in a busy environment.
  • Comfort using digital tools such as email, scheduling systems, and databases.
  • A strong sense of privacy and confidentiality, or willingness to learn.
  • Successful criminal background check and drug screening upon hire.

Responsibilities

  • Greet visitors and guests warmly and professionally.
  • Update and verify visitor information during each interaction.
  • Assist visitors with forms and answer general questions.
  • Build rapport with visitors by remembering their names, stories, and preferences.
  • Maintain a clean, calm, and welcoming front area.
  • Use scheduling software and office technology efficiently.
  • Assist the team wherever needed.

Benefits

  • 10 days of paid time off, increasing to 15 days after the first year.
  • 10 paid holidays.
  • Health, dental, and vision coverage; the employer covers 90%.
  • 401(k) plan.
  • Rewards for referring people to the team.
  • Career paths and skill-building opportunities.
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