Front Desk Receptionist (Cross-Training Opportunity to Chiropractic Assistant)

NEO Surgical Group • Kissimmee, FL

3d

About The Position

NEO Surgical Group is seeking a professional, motivated, and patient-focused Front Desk Receptionist interested in cross-training as a Chiropractic Assistant. The position combines front desk operations and patient interaction with hands-on clinical support. Team members begin by supporting front desk operations while learning clinical responsibilities, with opportunities for career growth within the organization.

Front desk duties include greeting and assisting patients, managing appointments and calls, verifying patient and insurance information, supporting intake paperwork, coordinating appointments across multiple specialties, processing referrals and medical records requests, and maintaining a welcoming front office. As a Chiropractic Assistant, the employee will help prepare patients for treatment, assist providers, document care, obtain histories and vital signs, prepare treatment rooms and equipment, support patient flow, and follow HIPAA and clinic protocols.

Requirements

• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Ability to work in a fast-paced, team-oriented environment.
• Willingness to learn clinical skills and cross-train as a Chiropractic Assistant.
• Professional appearance and positive attitude.

Nice To Haves

• Previous medical office, front desk, or healthcare experience.
• Basic computer and EMR/EHR experience.
• Bilingual candidates are strongly encouraged to apply.

Responsibilities

• Greet and assist patients in a friendly and professional manner.
• Check patients in and out for appointments.
• Answer and direct incoming phone calls.
• Schedule, reschedule, and confirm appointments.
• Verify patient demographics and insurance information.
• Assist patients with intake paperwork and clinic forms.
• Coordinate appointments across Chiropractic, Orthopedics, Pain Management, and Neurosurgery specialties.
• Process referrals, medical records requests, and other administrative tasks.
• Maintain a clean, organized, and welcoming front office environment.
• Prepare patients for treatment and rehabilitation sessions.
• Assist providers during patient care and therapies.
• Educate patients on provider-directed exercises and home care instructions.
• Document treatments, patient progress, and clinical notes in the EMR system.
• Obtain patient histories and record vital signs.
• Assist with treatment room preparation and equipment maintenance.
• Support patient flow and ensure a positive treatment experience.
• Maintain compliance with HIPAA and clinic protocols.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed