Front Desk Receptionist

Cross Road Health Ministries•Delta Junction, AK

About The Position

Cross Road Health Ministries, Inc. is seeking a Receptionist for its Interior Alaska Medical Clinic (IAMC). The position supports the clinic’s delivery of accessible, quality healthcare in rural Alaska while reflecting the organization’s Christian mission. The Receptionist greets patients, relays incoming telephone calls, manages the clinic front desk, and provides customer service to patients and guests. The role also supports clinic operations by scheduling appointments, taking payments, verifying insurance, making follow-up calls, and completing patient forms and documents.

Requirements

High school diploma.
Experience working within the healthcare field.
Two years of customer service experience.
Effective oral and written communication skills.
Exceptional customer service, time-management, and multitasking skills.
Excellent telephone etiquette.
Ability to operate standard office equipment.
Proficient computer skills, including Microsoft Office products and other programs.
Ability to comprehend and follow verbal instructions.
Ability to communicate respectfully and cooperatively with people of varied racial, educational, and socioeconomic backgrounds and with disabilities.
Ability to establish cooperation and respect and maintain good working relationships with staff, community advocates, and supporters.
Ability to count money and accurately give change.
Ability to work independently with minimal supervision and/or as part of a team.
Detail orientation and ability to multitask and work without detailed instructions.
Ability to remain calm and professional in difficult situations or emergencies.
Ability to handle a fast-paced work environment with multiple time-sensitive competing demands.

Nice To Haves

Experience with Athena EHR/EMR.

Responsibilities

Greet patients and provide customer service to patients and clinic guests.
Relay incoming telephone calls and demonstrate excellent telephone etiquette.
Manage the clinic’s front desk.
Schedule appointments.
Take payments and accurately give change.
Verify insurance.
Conduct follow-up calls.
Complete patient forms and documents.
Operate standard office equipment and use computer programs, including Microsoft Office.
Maintain neat and orderly files and update information as needed.
Follow verbal instructions and work independently with minimal supervision or as a team member.
Maintain professional composure in difficult situations or emergencies and manage competing time-sensitive demands.