Front Desk Receptionist (Cross-Training Opportunity to Chiropractic Assistant)
About The Position
NEO Surgical Group is seeking a professional, motivated, and patient-focused Front Desk Receptionist who is interested in cross-training as a Chiropractic Assistant. The role begins with front desk operations while the employee learns clinical responsibilities, offering an opportunity to expand healthcare skills and grow within the organization. The position combines patient-facing administrative work with hands-on clinical support. Front desk duties include welcoming patients, managing appointments and calls, verifying patient information, assisting with paperwork, coordinating visits across multiple specialties, and handling administrative requests. During cross-training, the employee will support providers and patients during treatment and rehabilitation, document care in the EMR system, record histories and vital signs, and help prepare treatment rooms and equipment.
Requirements
- Strong customer service and communication skills.
- Excellent organizational and multitasking abilities.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to learn clinical skills and cross-train as a Chiropractic Assistant.
- Professional appearance and a positive attitude.
Nice To Haves
- Previous medical office, front desk, or healthcare experience is preferred.
- Basic computer and EMR/EHR experience is preferred.
- Bilingual candidates are strongly encouraged to apply.
Responsibilities
- Greet and assist patients in a friendly and professional manner.
- Check patients in and out for appointments.
- Answer and direct incoming phone calls.
- Schedule, reschedule, and confirm appointments.
- Verify patient demographics and insurance information.
- Assist patients with intake paperwork and clinic forms.
- Coordinate appointments across Chiropractic, Orthopedics, Pain Management, and Neurosurgery.
- Process referrals, medical records requests, and other administrative tasks.
- Maintain a clean, organized, and welcoming front office environment.
- Prepare patients for treatment and rehabilitation sessions.
- Assist providers during patient care and therapies.
- Educate patients on provider-directed exercises and home care instructions.
- Document treatments, patient progress, and clinical notes in the EMR system.
- Obtain patient histories and record vital signs.
- Assist with treatment room preparation and equipment maintenance.
- Support patient flow and help ensure a positive treatment experience.
- Maintain compliance with HIPAA and clinic protocols.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
