Front Desk Opportunity!

Remington Hospitality • Buford, GA

2d • Onsite

About The Position

The Front Desk role welcomes hotel guests and assists with check-in and check-out, reservations, room assignments, payments, and guest requests. The position requires familiarity with hotel rates, discounts, reservation and cancellation procedures, and the front office computer or manual system. It is an in-office role involving extended computer use and regular guest communication.

Requirements

• High work ethic and self-initiative.
• Ability to work in a standard office environment.
• Ability to sit at a desk and work on a computer for prolonged periods (6–8 hours a day).
• Frequent fine motor skills for keyboarding, using a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Ability to occasionally stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed.
• Visual ability to read computer screens and printed materials, including close visual focus for extended periods and color differentiation for certain roles.
• Ability to hear and participate in conversations and meetings and use a phone and/or headset.

Responsibilities

• Greet and communicate with guests cordially, promptly, and professionally; check guests in and out.
• Assist with pre-registration and block reservations when necessary.
• Post charges accurately and efficiently.
• Maintain working knowledge of the front office computer or manual system, including daily and infrequent transactions.
• Handle cash, checks, and credit card information for hotel payments, and make change correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates and discounts and how to handle them.
• Use reservation procedures, including taking same-day reservations, with the ability to complete a reservation in approximately two minutes.
• Follow cancellation and relocation procedures when necessary.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed