Front Desk Opportunity!

Remington Hotels•Buford, GA

1d•Onsite

About The Position

The Front Desk role welcomes hotel guests and supports their arrival, departure, reservations, and payments. The position requires professional guest communication, accurate use of the hotel’s front-office systems, and knowledge of rates, discounts, and relevant procedures. It is an in-office role involving extended desk and computer work, with occasional standing, walking, and other movement.

Requirements

High work ethic and self-initiative.
Ability to work in a standard office environment.
Ability to sit at a desk and work on a computer for prolonged periods (6–8 hours a day).
Ability to occasionally stand and walk throughout the workday.
Frequent fine motor skills and use of hands and fingers for keyboarding, using a mouse or trackpad, writing, and operating office equipment.
Ability to communicate effectively verbally and in writing.
Ability to occasionally stand, walk, bend, reach, or carry items.
Ability to lift and/or move 10–25 pounds as needed.
Visual ability to read computer screens and printed materials, maintain close visual focus for extended periods, and differentiate colors for certain roles.
Ability to hear and participate in conversations and meetings and use a phone and/or headset.

Responsibilities

Greet and communicate cordially with guests and promptly and professionally check them in and out.
Assist with pre-registration and blocking reservations when necessary.
Know how and where to post all charges accurately and efficiently.
Maintain working knowledge of the front-office computer or manual system, including daily and infrequent transactions.
Handle cash accurately, including receiving cash, checks, and credit-card information for hotel charges and making correct change.
Review reservations with special requests and block rooms accordingly.
Understand hotel rates, discounts, and how to handle them.
Understand reservation procedures, including taking same-day reservations, and be able to take reservations in approximately two minutes.
Follow cancellation and relocation procedures when necessary.
Work varying schedules, which may include nights, weekends, and holidays.
Work as part of a team to provide great guest experiences.